Orlandria Fluellen
Centerville,GA
Summary
Proven professional with a strong background in customer service and early childhood education, notably at Little Angel's Learning Center. Excelled in organization and customer satisfaction, streamlining operations and enhancing learning environments. Demonstrated reliability and a knack for complex problem-solving, achieving significant improvements in efficiency and client engagement.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Receptionist/Secretary
Watts Lawn Service
01.2023 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Responded to inquiries from callers seeking information.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Maintained visitor log for entering and leaving facility for security purposes.
- Improved office organization with meticulous management of appointment scheduling and client databases.
- Organized, maintained and updated information in computer databases.
Childcare Assistant Teacher
Little Angel's Learning Center
08.2015 - 12.2018
- Assisted in maintaining a clean and orderly classroom environment, ensuring compliance with health and safety regulations while supporting an optimal learning space for students.
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Assisted lead teacher with snack time, arts and crafts and putting children down for naps.
- Communicated regularly with parents about daily activities and behaviors.
- Served as a reliable source of support for lead teacher during times of absence or need for additional assistance in the classroom.
- Engaged with children on individual basis to build positive relationships and promote learning.
- Established strong relationships with parents through regular communication, fostering trust and collaboration for their child''s development.
- Assisted lead teacher in designing thematic units, enhancing the overall curriculum for greater student interest.
- Observed children to identify individuals in need of additional support and developed strategies to improve assistance.
- Participated in professional development opportunities to stay current with best practices in early childhood education, incorporating new strategies into the classroom as appropriate.
- Provided individualized support to students with diverse needs, ensuring their academic and social success within the classroom.
- Maintained tidy environment to comply with cleanliness and sanitation standards.
Customer Service Cashier
Dollar General Store
09.2012 - 08.2015
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Met customer service goals and exceeded customer expectations.
- Counted money in drawers at beginning and end of each shift.
- Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
- Trained new cashiers, enhancing team efficiency and accuracy in transactions.
- Monitored inventory at checkout, ensuring high-demand items were always in stock.
Cashier Team Lead
Kentucky Fried Chicken
03.2010 - 07.2012
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling requests.
- Communicated with customers and team members to solve problems.
- Processed both cash and card purchases and returns.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Balanced cash drawers at the end of each shift, ensuring accuracy in financial reporting.
- Resolved customer complaints professionally, maintaining a positive brand image and fostering customer retention.
- Restocked and organized merchandise in front lanes.
- Helped customers complete purchases, locate items, and join reward programs.
Education
Associate Degree in Early Childhood Education - Early Childhood Care And Education
Southern Regional Technical College
Tifton, GA12-2021
Skills
- Organization skills
- Organization
- Patience and empathy
- Customer satisfaction
- Time management
- Keyboarding skills
- Reliability and punctuality
- CPR certified
- Classroom organization
- Complex Problem-solving
- Early childhood education
- Coaching and mentoring
- Child assessment
- Documentation and reporting
Certification
- First Aid Certification
- CPR/AED Certification
Languages
English
Full Professional
Timeline
Receptionist/Secretary
Watts Lawn Service
01.2023 - Current
Childcare Assistant Teacher
Little Angel's Learning Center
08.2015 - 12.2018
Customer Service Cashier
Dollar General Store
09.2012 - 08.2015
Cashier Team Lead
Kentucky Fried Chicken
03.2010 - 07.2012
- First Aid Certification
- CPR/AED Certification
Associate Degree in Early Childhood Education - Early Childhood Care And Education
Southern Regional Technical College
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