Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Barbara Delva

Centerville,GA

Summary

Hardworking and reliable employee with strong ability in phlebotomy/medical assistant, customer service and management. Offering dependability, proficiency in English & Haitian Creole and outstanding computer skills. Highly organized, proactive and punctual with team-oriented mentality.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Patient Care Advocate

Express Scripts
WFH- Centerville, GA
07.2024 - Current
  • Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
  • Processed orders accurately according to established guidelines and timelines.
  • Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
  • Utilized computer systems to access accounts for research purposes.
  • Provided customer service support to customers over the phone, responding to inquiries and addressing concerns.
  • Updated system with order specifics and customer details, preferences, and billing information.
  • Worked closely with other departments to ensure quality customer service delivery.

Certified Phlebotomy Technician

Tift Regional Health Systems
Tifton, GA
11.2019 - 10.2024
  • Receive and record specimens before transferring them to necessary departments or laboratory technicians.
  • Coordinate workflow based on stat, schedule, or outpatient needs.
  • Obtain a variety of blood samples through venipuncture or capillary puncture using syringes, butterfly needles and straight needles.
  • Use aseptic techniques to maintain specimen integrity.
  • Verify collection orders and communicate discrepancies to nurses.

Certified Phlebotomy Technician/Customer Service Representative

LabCorp
Tifton, GA
10.2021 - 07.2024
  • Perform venipuncture, urinalysis, breath tests, drug screens, paternity tests and alcohol tests.
  • Collect external lab orders, place orders on patient charts, process/document procedure, centrifuge specimens and place specimens in correct location for select couriers to obtain.
  • Verify collection orders and communicate discrepancies to nurses.
  • Process client payments, co-pays, set up payment plans and collect appropriate billing information. Also conduct insurance verification and pre-certification/pre-authorization functions.
  • Ensured proper coding is listed on orders for insurance purposes.
  • Organize charts, documents and supplies to maintain team productivity.
  • Manage appointment schedule daily to ensure patient satisfaction and to make revisions if necessary.
  • Communicate promptly and provide outstanding service with staff, patients and nurses via direct contact, phone or email.

Cashier/Customer Service Associate

Beall’s Outlet
Tifton, GA
03.2018 - 04.2019
  • Processed transactions quickly while utilizing a point of sale computer system.
  • Communicate to management frequent customer concerns and created plan of action on how to address them.
  • Assisted with purchases, locating items and signing up for rewards programs and increased sales by suggesting specific complementary items to customers.

Department Manager

McDonald’s
Tifton, Georgia
03.2011 - 08.2016
  • Provided superior customer service by placing an intentional emphasis on eradicating unfavorable stereotypes associated with the restaurant such as: unprofessionalism, lack of kindness, and order delays.
  • Performed cash deposits and data entries of all monies collected and inventory collected.
  • Marinated accurate and up-to-date advertisement and suggestive sales. Worked in a position where I was able to acquire management skills such as delegating tasks and duties.
  • Grew to understand customer pain points and implemented processes to mitigate the frequency of these issues.

Education

Phlebotomy & Medical Assisting -

MedHearts Training LLC
2019

Certified Nursing Assistant -

Moultrie Technical College
2011

Associate of Science - Nursing

Albany State University
Albany, GA

Skills

  • Customer Service
  • Management Skills
  • Nursing
  • Phlebotomy
  • Processes
  • Sales
  • Cash Management
  • EMR
  • Bilingual
  • Office Applications
  • Problem-Solving
  • Schedule Management
  • Telephone Etiquette
  • Data Entry
  • Leadership
  • HIPAA
  • Bookkeeping
  • Debt Repayment Negotiation
  • Insurance Verification
  • Order processing

Certification

  • Phlebotomy Technician (PT)
  • Certified Medical Assistant (CMA)

Timeline

Patient Care Advocate

Express Scripts
07.2024 - Current

Certified Phlebotomy Technician/Customer Service Representative

LabCorp
10.2021 - 07.2024

Certified Phlebotomy Technician

Tift Regional Health Systems
11.2019 - 10.2024

Cashier/Customer Service Associate

Beall’s Outlet
03.2018 - 04.2019

Department Manager

McDonald’s
03.2011 - 08.2016

Phlebotomy & Medical Assisting -

MedHearts Training LLC

Certified Nursing Assistant -

Moultrie Technical College

Associate of Science - Nursing

Albany State University

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Barbara Delva