Orlianna Velasquez Ayala
Summary
Dedicated and adaptable professional with experience in Human Resources, Enrollment, and Property Management. Currently pursuing a Human Services degree in college, demonstrating a strong commitment to personal growth and development. Recognized as a fast learner with the ability to quickly adapt to new procedures and environments. Skilled in office based tasks, with a proven track record of supporting team operations and ensuring efficient administrative functions
Overview
5
5
years of professional experience
Work History
Human Resources Specialist
MassMutual
Springfield
04.2026 - Current
- Managed and processed unemployment claims, ensuring timely and accurate submissions to support employee benefits.
- update I-9 documentation, including reverification procedures, ensuring compliance with legal requirements.
- Responded to employee inquiries, delivering clear and helpful information on HR and compliance processes to enhance understanding.
- Maintain organized records of employment-related documentation and claims.
- Maintain and update Excel spreadsheets containing tables and data, ensuring accuracy and current information.
- Utilize applications such as Jira, Workday, ServiceNow, and Slack to track tasks, manage workflows, and facilitate effective communication.
- Performed administrative tasks to streamline operations and support team efficiency.
Property Management Administrative Assistant
Wayfinders
Springfield
09.2025 - 04.2026
- Updated housing documents to ensure compliance with current rules and regulations.
- Review and process housing applications
- Manage the waiting list, making sure it’s accurate and up-to-date.
- Keep records of applicants and their documents.
- Answer phone calls, relay messages, and help visitors.
- Delivered exceptional customer service to residents and applicants, enhancing their experience.
- Coordinated paperwork and reports to maintain organization and streamline housing operations.
- Use software like Yardi and Rent Cafe to track applicant and unit info.
- Do other tasks as needed to keep the housing programs running smoothly.
Human Resources Specialist
MassMutual
Springfield
06.2025 - 09.2025
- Managed and organized confidential employee records, including file handling, sorting, and scanning, ensuring accuracy and compliance with HR policies.
- Utilized HR databases (Trex, Data Navigator) to update and maintain employee information, improving data accuracy and accessibility.
- Performed administrative support tasks such as document management, digital filing, and record retention to streamline HR operations.
- Applied strong computer skills to process sensitive information efficiently and securely.
- Supported HR team with day-to-day operations, contributing to smooth departmental workflows and improved organizational efficiency.
Enrollment Assistant
Square One
Springfield
03.2023 - 04.2024
- - Receive and respond to inquiries for enrollment and placement
- Provide programming information to parents in need of child care services
- Create and maintain files for each child and family
- Use Kinderwait system to manage and track funding letters
- Pre-qualify parents seeking subsidies and maintain waitlist according to established procedures and protocols
- Maintain confidential documentation; organize and keep files in a professional manner
- Reconcile system reports
- Match parent and family needs to appropriate programs and track openings using electronic database
- Assess parent fees; gather and submit all required documentation to billing department for collection
- Enter all enrollment-related data into agency database
- Ensure full compliance with all applicable regulations, policies, and revisions
- Complete reassessments as required by funding sources; update signatures and documentation
- Issue advance notice of termination forms per policies; notify staff/departments of terminations using established confirmation forms
- Respond promptly to requests for information
- Retrieve information and compile reports as needed
- Maintain ongoing, open communication with relevant staff and departments
- Coordinate child transfers between FCC provider homes and between providers and the center
- Perform other duties as assigned
Human Resources Administrative Assistant
ServiceNet
Northampton
07.2021 - 03.2023
- Provided administrative support for HR executives to enhance operational efficiency
- Managed and updated HR databases to ensure accurate employee information and compliance
- Organize, compile and update company personnel records and documentation
- Help organize and manage new employee orientation, onboarding and training programs.
- Answer employee questions and provide requested information
- Maintain schedule and coordinate calendar activities
- Create reports for senior management
- Answer telephone calls and provide needed information for consumers
- Processed cash and check deposits into the bookkeeping database
- Process invoices
- Assisted visitors at the front desk by answering inquiries and directing them appropriately
Education
Certificate - Human Services
Holyoke Community College
Holyoke, MA05-2026
High School Diploma -
Chicopee High School
Chicopee, Ma06-2020
Skills
- Microsoft 365 applications
- ServiceNow expertise
- Workday proficiency
- JIRA
- Outlook communication
- Telephone etiquette
- Customer support and front desk
- Fiscal bookkeeping
- Filing and data entry
- Administrative experience
- Data entry
- Employee onboarding
- Benefits administrator
Timeline
Human Resources Specialist
MassMutual
04.2026 - Current
Property Management Administrative Assistant
Wayfinders
09.2025 - 04.2026
Human Resources Specialist
MassMutual
06.2025 - 09.2025
Enrollment Assistant
Square One
03.2023 - 04.2024
Human Resources Administrative Assistant
ServiceNet
07.2021 - 03.2023
Certificate - Human Services
Holyoke Community College
High School Diploma -
Chicopee High School