Ormond Leflore
Dallas,TX
Summary
Organized and detail-oriented Investigator dedicated to improving efficiency, productivity and profitability through continuous process improvement. Analytical thinker skilled at developing innovative solutions to complex problems. Service-oriented Claims Adjuster skilled at applying creative approaches to solving complex problems. Adept at developing profitable and quality-focused processes.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Banquet Captain
Country Club of Louisiana
01.2015 - 03.2020
- In the food and beverage field I have had the honor taking on the responsibility of being able to work as banquet captain assuming the position of being the lead of all events
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Liaised with venue management to monitor logistics and timelines.
Team Leader
Renaissance Hotels
02.2018 - 04.2021
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Worked with team to identify areas of improvement and devised solutions based on findings.
- Built strong relationships with customers through positive attitude and attentive response.
General Manager
RaceTrac Petroleum, Inc.
04.2021 - 09.2021
- I was the General Manager of the Harding location in Baton Rouge Louisiana and I was responsible for making sure that scheduling is being done store is being well maintained and and staffed
- I was also responsible for the ordering of food and drinks and etc was ordered as well as making sure that every concern regarding Harding Blvd Racetrac was taken care of.
Independent Adjuster
Pilot Catastrophe Services
09.2021 - Current
- I'm am currently tasked with property claims I'm responsible for reaching out to insureds via email and or call
- Reading through numerous amounts of home owner insurance policy making sure that I as there adjuster I render the most unbiased and fair coverage closures decision as possible.
- Negotiated settlement of claims of varying complexity and peril, achieving prompt, fair and equitable settlement of claim in cases of policy liability.
Eberl
Statefarm Insurance
12.2021 - 03.2022
- Answered customer questions regarding deductibles.
- Researched and analyzed policy contracts to verify proper payment of claims.
- Evaluated insurance policies and analyzed damages to determine coverage.
- Negotiated with policyholders and claimants to reach mutually satisfactory resolutions.
Education
No Degree - Criminal justice
Southern University And A & M College
Baton Rouge, LA10.2023
High School Diploma -
Southern University Lab School
Baton Rouge, LA05.2019
Skills
- Microsoft Office
- Microsoft word
- Excel Xactimate trained
- Settle assist trained
- Underwriting Knowledge
- Policy Investigations
- Insurance Policy Coverage Knowledge
- Familiar With Fraud Statutes
Certification
- Independent adjuster, 01/2020, 01/2022
- Texas state license adjusters license, 11/2021, 01/2024
- Maine adjuster license, 11/2021, 01/2024
- Oklahoma state license, 11/2021, 01/2024
- West Virginia adjuster license, 11/2021, 01/2024
Personal Information
Willing To Relocate: Anywhere
Licenses
- Texas
- Michigan
- Florida
- Louisiana
- Mississippi
- Alabama
- Kentucky
- South Carolina
- Maine
- New Mexico
- Okalahoma
- West Virginia
Timeline
Eberl
Statefarm Insurance
12.2021 - 03.2022
Independent Adjuster
Pilot Catastrophe Services
09.2021 - Current
General Manager
RaceTrac Petroleum, Inc.
04.2021 - 09.2021
Team Leader
Renaissance Hotels
02.2018 - 04.2021
Banquet Captain
Country Club of Louisiana
01.2015 - 03.2020
No Degree - Criminal justice
Southern University And A & M College
High School Diploma -
Southern University Lab School
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