Ornelia Dossou
Dallas
Summary
Highly motivated and results-driven property management professional with over three years of comprehensive experience in leasing, tenant relations, and property operations. Demonstrated success in maximizing occupancy rates, driving revenue growth, and ensuring seamless property management through strategic planning and exceptional customer service. Adept at managing diverse property portfolios, resolving complex tenant issues, and executing initiatives that enhance property value and tenant satisfaction. Eager to bring my expertise and leadership to an Assistant Property Manager position where I can contribute to operational excellence and long-term success.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Assistant Manager
AAA Staffing
04.2024 - Current
- Strong track record in building and maintaining positive tenant relationships, leading to high retention rates.
- Skilled in negotiating and renewing leases, with a focus on maximizing occupancy and revenue.
- Deep understanding of market trends and ability to develop strategies that enhance property value and competitiveness.
- Proficient in budgeting, financial reporting, and rent collection, contributing to the overall financial health of properties.
- Certified in project management with experience leading initiatives that improve property operations and tenant satisfaction.
Leasing Consultant
Simpson Property Group LLC
04.2023 - 04.2024
- Utilize active listening and strategic questioning to efficiently resolve customer inquiries and enhance satisfaction.
- Play a key role in day-to-day property management, overseeing tenant relations, coordinating maintenance activities, and ensuring the highest levels of tenant satisfaction.
- Analyze operational data to identify opportunities for improvements, contributing to enhanced property performance and profitability.
- Lead property tours and effectively communicate property features, resulting in successful lease agreements and high occupancy rates.
Leasing Consultant
Harbor Group International LLC (Alesio)
12.2022 - 06.2023
- Partnered closely with property management to address and resolve tenant concerns, significantly improving tenant retention and satisfaction.
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
- Contributed to a substantial $1,000,000 revenue increase by maintaining an impressive 72% lease closing ratio.
- Managed rent collections with a focus on consistency and accuracy, achieving exceptional payment rates and reducing delinquency.
Leasing Consultant/ Assistance
Harbor Group International LLC (Meadow Springs)
05.2021 - 12.2022
- Elevated property occupancy by implementing strategic promotional activities and leveraging comprehensive market knowledge.
- Proficient in budgeting, financial reporting, and rent collection, contributing to the overall financial health of properties.
- Proven expertise in overseeing property operations, managing tenant relations, and ensuring optimal property performance.
- Knowledgeable in real estate law and fair housing regulations, ensuring compliance in all property operations.
Education
BBA, Business Administration - Marketing
Georgia State University
Atlanta, GASkills
- Lease Renewals
- Administrative Leadership
- Social and Digital Media
- Marketing
- Market Trend Analysis
- Fair Housing Policies
- Mri
- Knock/Yardy
- Microsoft Office Suite
- Administrative Support
- Property Management
- Customer service
- Real estate law knowledge
- Marketing strategies
- Attention to detail
- Customer Relations
Certification
Project Management, Google, 2024
Timeline
Assistant Manager
AAA Staffing
04.2024 - Current
Leasing Consultant
Simpson Property Group LLC
04.2023 - 04.2024
Leasing Consultant
Harbor Group International LLC (Alesio)
12.2022 - 06.2023
Leasing Consultant/ Assistance
Harbor Group International LLC (Meadow Springs)
05.2021 - 12.2022
BBA, Business Administration - Marketing
Georgia State University
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