Ornelle Kaptcheu Pangop
Stafford,TX
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Braid'R US
03.2022 - Current
- Provided primary customer support to internal and external customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
- Answered constant flow of customer calls with minimal wait times.
- Processed customer service orders promptly to increase customer satisfaction.
- Investigated and resolved accounting, service and delivery concerns.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
Education
GED -
Baytown Adult Learning Center
Skills
- Data Entry
- Customer Service
- Call Center Operations
- Microsoft Office Suite
- Product Knowledge
- Appointment Scheduling
- Complaint Resolution
- Problem Resolution
- Problem-Solving Abilities
- Team Development
- Computer Proficiency
- Payment Processing
- Critical Thinking
Timeline
Customer Service Representative
Braid'R US
03.2022 - Current
GED -
Baytown Adult Learning Center
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