Orpha Jones
Hope Mills,NC
Summary
Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth, and trained in the Epic system.
Overview
27
27
years of professional experience
Work History
Patient Financial Services Representative
Cape Fear Valley Medical Center
Fayetteville, NC
10.2023 - 12.2024
- Maintained compliance with industry regulations, ensuring proper handling of sensitive patient data during the billing process.
- Improved patient satisfaction by providing timely and accurate financial information.
- Negotiated payment arrangements with self-pay patients, offering flexible solutions that aligned with their financial capabilities.
- Streamlined billing processes for increased efficiency and accuracy in payment collections.
- Reduced errors in billing, conducting thorough audits of patient accounts and identifying discrepancies.
- Coordinated closely with clinical teams to verify services rendered, ensuring accurate billing and reimbursement for all provided care.
- Assisted patients in understanding their financial responsibilities, guiding them through available payment options and resources.
- Optimized patient contentment through effective management of insurance claims and billing questions.
Teacher
Miracle kidz
Hope Mills, NC
09.2023 - 10.2023
- Developed and implemented lesson plans based on curriculum objectives.
- Assessed student performance through tests, quizzes, and other assessments.
- Provided individualized instruction to meet the needs of all students.
- Encouraged critical thinking skills and problem-solving strategies among students.
- Maintained a safe and orderly learning environment for all students.
- Monitored student behavior in classrooms, hallways, cafeteria, playgrounds.
- Established positive relationships with parents to ensure effective communication regarding student progress and well-being.
- Utilized technology-based learning tools to enhance classroom instruction.
- Collaborated with colleagues to plan lessons that integrate various subject areas into a cohesive unit of study.
- Planned field trips to enrich students' educational experiences outside of the traditional classroom setting.
- Enforced school rules and regulations in order to maintain an appropriate learning environment for all students.
Fraud Specialist
US Bank NA
Minneapolis, MN
02.2022 - 05.2023
- Investigated and analyzed complex financial transactions for evidence of fraud.
- Performed data analysis to identify patterns or trends indicative of potential fraudulent activity.
- Reviewed customer accounts, documents and electronic records to detect suspicious activities.
- Conducted interviews with customers, employees and witnesses related to fraud cases.
- Prepared detailed reports on investigations into suspected fraudulent activities.
- Monitored suspicious transactions in order to detect any irregularities or discrepancies.
Personal Assistant
Global Solutions
Hope Mills, NC
09.2012 - 09.2014
- Performed calendar management and scheduling of appointments for the executive.
- Organized travel arrangements, including flights, transportation, and accommodation.
- Prepared documents such as reports, presentations, agendas, and correspondence.
- Managed office supplies inventory and placed orders when necessary.
- Greeted visitors in a professional manner and provided assistance with inquiries.
- Answered incoming calls and emails promptly while managing the executive's schedule accordingly.
- Maintained confidential files related to personnel records or other sensitive information.
Teacher
Highland learning Center
Fayetteville, NC
04.2005 - 05.2006
- Developed and implemented lesson plans based on curriculum objectives.
- Assessed student performance through tests, quizzes, and other assessments.
- Provided individualized instruction to meet the needs of all students.
- Encouraged critical thinking skills and problem-solving strategies among students.
- Maintained a safe and orderly learning environment for all students.
- Monitored student behavior in classrooms, hallways, cafeteria, playgrounds.
- Established positive relationships with parents to ensure effective communication regarding student progress and well-being.
- Planned field trips to enrich students' educational experiences outside of the traditional classroom setting.
- Supervised after school activities such as clubs or sports teams.
- Prepared weekly newsletters for parents outlining upcoming assignments or events at school.
- Enforced school rules and regulations in order to maintain an appropriate learning environment for all students.
Sales Associate
Italian Silks
Fayetteville, NC
08.1997 - 05.1998
- Greeted customers and provided exceptional customer service.
- Assisted customers with product selection, sizing and styling.
- Provided accurate information about products, prices and services.
- Maintained up-to-date knowledge of store merchandise and policies.
- Built relationships with customers to encourage repeat business.
- Organized stockroom shelves according to size, color or style.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Demonstrated product features and benefits for customers' needs.
- Handled customer complaints in a professional manner.
- Upsold additional items based on customer interests and needs.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Maintained cleanliness of store environment including floors, windows, displays.
Education
Credentials I&II - Child Care
Fayetteville Technical Community College
Fayetteville, NC05.2005
High School Diploma -
Douglas Byrd High School
Fayetteville, NC06.1996
Skills
- Group Instruction
- Classroom Instruction
- Curriculum Implementation
- Small Group Instruction
- Positive Role Model and Mentor
- Calendar Management
- Client Relations
- Child Management
- Travel Coordination
- Personal Correspondence
- Call Screening
- Valid Driver's License
- Schedule Management
- Administrative Support Specialist
- Customer Needs Assessment
- Strong Problem Solver
- Banking Ethics Knowledge
- Internal Fraud
- Accounting Knowledge
- Fraud Detection
- Dispute Resolution
- Telephone and Email Etiquette
- Effective Communication
- Verbal and Written Communication
- Risk Level Determination
- Fraud Patterns
- Account Information Review
- Investigation Documentation
- Report Preparation
Education and Training
Fayetteville, NC,Fayetteville, NC
Timeline
Patient Financial Services Representative
Cape Fear Valley Medical Center
10.2023 - 12.2024
Teacher
Miracle kidz
09.2023 - 10.2023
Fraud Specialist
US Bank NA
02.2022 - 05.2023
Personal Assistant
Global Solutions
09.2012 - 09.2014
Teacher
Highland learning Center
04.2005 - 05.2006
Sales Associate
Italian Silks
08.1997 - 05.1998
Credentials I&II - Child Care
Fayetteville Technical Community College
High School Diploma -
Douglas Byrd High School