Emily Shain
Carbon Hill,IL
Summary
Dynamic Patient Financial Services Representative with a proven track record at Duly Health and Care, excelling in insurance verification and patient education. Adept in HIPAA compliance and customer service, enhancing patient satisfaction through compassionate communication and teamwork. Committed to maintaining accurate patient records and promoting financial understanding.
Overview
9
9
years of professional experience
Work History
Patient Financial Services Representative
Duly Health and Care
Joliet, IL
12.2022 - Current
- Assisted patients with billing inquiries and insurance verification processes.
- Processed patient accounts, ensuring accuracy in data entry and documentation.
- Collaborated with healthcare providers to resolve payment discrepancies effectively.
- Educated patients on financial policies and available payment options.
- Utilized electronic health record systems to maintain up-to-date patient information.
CNA
Alden Courts
Shorewood, IL
07.2020 - 12.2022
- Assisted residents with daily living activities, ensuring comfort and safety.
- Monitored vital signs, documenting changes in patient condition promptly.
- Implemented infection control protocols to maintain a safe environment.
- Collaborated with nursing staff to develop personalized care plans for residents.
- Maintained cleanliness of living spaces, promoting a hygienic atmosphere for all residents.
CNA
Aperion Care
Wilmington, IL
08.2017 - 03.2020
- Educated residents on health management and wellness practices effectively.
- Supported emotional well-being of residents through compassionate communication and engagement activities.
- Participated in training sessions to enhance caregiving skills and knowledge continuously.
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
Education
High School Diploma - General Studies
Coal City High School
Coal City, IL05.2003
Skills
Customer service
HIPAA compliance
Verbal and written communication
Teamwork orientation
Patient registration
Insurance verification
Medical terminology
Payment collection
Teamwork
Time management
Timeline
Patient Financial Services Representative
Duly Health and Care
12.2022 - Current
CNA
Alden Courts
07.2020 - 12.2022
CNA
Aperion Care
08.2017 - 03.2020
High School Diploma - General Studies
Coal City High School