Summary
Overview
Work History
Education
Skills
Timeline
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Lily Fogg

11247 S US 53, Solon Springs,WI

Summary

Results-driven psychology professional with proven track record in clinical support and patient care. Known for reliability and adaptability, contributing to collaborative team efforts and achieving successful patient outcomes. Skilled in conducting assessments, supporting therapy sessions, and maintaining detailed patient records.

Overview

4
4
years of professional experience

Work History

Patient Financial Services Representative

Essentia Health
11.2020 - 07.2022
  • Inbound call center
  • Billing and financials
  • Help with financial assistance applications
  • Edit patient insurances
  • Deal with HIPPA

Collections Specialist

Financial Recovery Services
07.2020 - 10.2020
  • Take inbound and outbound calls
  • Working with multiple different clients, following proper procedures for each
  • De escalating aggravated customers

Customer Service Rep

HCL America
08.2018 - 07.2020
  • Support desk/ assist regular agents
  • Accommodations department / Assist getting candidates with disabilities the tools to test efficiently
  • Handle Escalations/complaints
  • Coaching/ Training agents
  • Take Inbound calls

Education

Master of Arts - Psychology

Saint Cloud State University
Saint Cloud, MN
09-2025

Bachelor's - Psychology

Lake Superior College
Duluth, MN
05.2022

High school Diploma -

Superior High School
06.2014

Skills

  • Call Center
  • Customer Service
  • Customer Support and De escalation
  • HIPAA Compliance
  • Medication Administration
  • Caregiving
  • All Microsoft (5 years)
  • Data collection
  • CPR/First Aid

Timeline

Patient Financial Services Representative

Essentia Health
11.2020 - 07.2022

Collections Specialist

Financial Recovery Services
07.2020 - 10.2020

Customer Service Rep

HCL America
08.2018 - 07.2020

Bachelor's - Psychology

Lake Superior College

High school Diploma -

Superior High School

Master of Arts - Psychology

Saint Cloud State University

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Lily Fogg