Accomplished Quality Documentation Senior Administrator at Microsoft/Nuance Communications, adept in AI and EMR Training, significantly exceeded productivity standards. Enthusiastically supporting the needs of departments, offices, and leadership with abilities in streamlining processes and managing clerical tasks. Expert in Electronic Health Records, showcasing exceptional problem-solving and communication skills. Successfully onboarded healthcare providers to the DAX system, emphasizing quality improvement and user experience. Ready to apply 9 years of experience to a challenging role with room for advancement.
Hi, I’m
Orquisha Jackson
Atlanta
Summary
Overview
9
years of professional experience
1
Certification
Work History
Microsoft/Nuance Communications
Quality Documentation Senior Administrator
07.2021 - Current
Job overview
- Provide production assistance for rapid sequence provider onboardings.
- Provide specialized guidance to Quality Documentation Specialists by reviewing their documentation output to ensure provider instructions are met.
- Documentation may include multiple specialties as directed by business need.
- Recognizes, interprets, and evaluates inconsistencies, discrepancies, and inaccuracies in documentation.
- Ensure provider preferences are captured accurately in provider instructions.
- Edit or review documents consistently and fairly according to guidelines, standards of compliance and formats of practice.
- Uses reference materials appropriately and efficiently to facilitate the accuracy, clarity, and completeness of reports.
- Verifies patient information for accuracy and completeness.
- Demonstrates an understanding of the medicolegal implications and responsibilities related to the documentation of patient records.
- Understands and complies with policies and procedures-related medicolegal matters, including confidentiality, release of information, medical records as legal evidence, etc.
- Act as Subject Matter Expert for the team answering questions, and assisting with other tasks as required by the business.
- Achieved proficiency in navigating EHRs and enter clinical reports and data directly into customer EHRs
- Collaborate with managers on feedback from providers.
- Routinely exceeded company productivity and quality standards, scoring between 98 to 100% consistently.
- Awarded quarterly bonus due to consistently exceeding company metrics.
- Operated as a versatile team member, routinely balancing production needs, quality review of QDS product, and assisting teammates with questions and concerns
- Proficient in Epic, SRS, Cerner, AthenaHealth, NextGen, Meditech, and ModuleMD EMRs.
ScribeAmericaLLC
Ambassador
06.2015 - 09.2023
Job overview
- Accompanied providers during patient visits to assist in documenting the provider assessment and exam.
- Interacted with the provider to capture accurate diagnoses, pharmacy prescriptions, lab reports, radiology reports, and patient follow-up instructions.
- Traveled between local hospitals and local medical facilities depending on the assignment.
- Assisted in developing new scribe programs/sites and maintaining until fully staffed.
- Specializing in emergency medicine, gastroenterology, primary care, cosmetics, and podiatry.
- 2016 - ScribeAmerica Gastroenterology "Scribe of the Month".
- 2017 - ScribeAmerica Emergency Medicine "Scribe of the Year".
- Mentored, then trained an incoming scribe, who within 6-months of employment became Chief Scribe managing 15+ scribes in the emergency department.
- Proficient in Epic EMR, both inpatient and outpatient.
American Foot & Ankle Specialists
Medical Scribe/Medical Assistant
12.2020 - 07.2021
Job overview
- Documented complete information regarding examinations, treatment plans, lab results, and other details directly into charts.
- Charted patient encounters by recording information such as diagnosis, treatments, and prescriptions.
- Increased overall productivity of clinical staff by 30% providing real-time scribing support during high-volume shifts, enabling better focus on direct patient care.
- Ensured compliance with HIPAA regulations by consistently maintaining patient confidentiality and protecting sensitive information during documentation processes.
- Ensured medical record compliance by self-documentation attestation utilizing EMR.
- Updated patient history, physical exam, and other pertinent health information in the patient chart.
- Prepared and assembled medical record documentation/charts for physician(s).
- Assisted in-office procedures, to include in-grown toenail removal, suture removal, bunionectomy hardware removal, and lesion biopsies.
- Assisted in application and removal of plaster cast and application of KT-tape.
- Adequate understanding, annotation, and interpretation of plain films to include ankles, feet, and knees.
- Assured maximum radiation safety for all personnel during procedures.
- Proficient in TRAKnet EMR.
Education
Georgia State University
Post-Baccalaureate from Pre-Medicine/Pre-Medical Studies
University Overview
Columbus State University
Bachelor of Science - BS from Biology, General
University Overview
Mundy’s Mill High School
Diploma
University Overview
Skills
- Employee Training
- Artificial Intelligence (AI)
- User Experience (UX)
- Quality Improvement
- Abstraction
- Data Operations
- Communication
- Problem-solving
- Electronic Health Records
- Medical Transcription
- EMR Training
- Skilled Multi-Tasker
Certification
Six Sigma: Green Belt
Six Sigma: White Belt
Timeline
Quality Documentation Senior Administrator
Microsoft/Nuance Communications
07.2021 - Current
Medical Scribe/Medical Assistant
American Foot & Ankle Specialists
12.2020 - 07.2021
Ambassador
ScribeAmericaLLC
06.2015 - 09.2023
Georgia State University
Post-Baccalaureate from Pre-Medicine/Pre-Medical Studies
Columbus State University
Bachelor of Science - BS from Biology, General
Mundy’s Mill High School
Diploma
Six Sigma: Green Belt
Six Sigma: White Belt
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