Ortisha Austin
LPN
Atlanta,GA
Summary
Responsible, provided customer support to clients needing assistance with service plans. Researched inquiries, answered questions and offered solutions to resolve issues. Considered valuable team player with great organizational skills.
Overview
12
12
years of professional experience
Work History
Customer Claims Representative
Kelly Services
Atlanta, GA
01.2019 - Current
- Delivered quality customer service to assigned, insured and claimants throughout entire claims lifecycle to promote effective service times for all parties.
- Verified details with policyholders and requested additional information.
- Followed up with customers on unresolved issues.
Insurance Claims Representative
Mutual of Omaha
Omaha, NE
12.2020 - 01.2023
- Monitored reports to identify claims issues and worked with adjusters to resolve problems.
- Posted payments to accounts and maintained records.
- Worked productively in fast-moving work environment to process large volumes of claims.
- Followed up with customers on unresolved issues.
- Interviewed policyholders to verify information and obtain additional details.
LPN Charge Nurse
Healthcare at college park
Atlanta, GA
08.2017 - 06.2020
- Charted changes in patient conditions and discussed concerns with supervising healthcare provider.
- Checked in on patients at regular intervals to record food and fluid intake and output, taking measures to promote healthy levels as needed.
LPN
ResCare Inc.
Atlanta, GA
01.2014 - 07.2017
- Educated clients, patients and caregivers on medical diagnoses, treatment options, chronic disease self-management and wound management.
- Answered patient calls, identified issues and determined how best to provide assistance within parameters established by facility
LPN Charge Nurse
Georgia Regional Hospital
Atlanta, GA
01.2014 - 03.2016
- Charted changes in patient conditions and discussed concerns with supervising healthcare provider.
- Answered patient calls, identified issues and determined how best to provide assistance within parameters established by facility and supervisor.
LPN Charge Nurse
Golden Golden Living Center
Omaha, NE
10.2011 - 11.2013
- Administered prescribed medications and started intravenous fluids to address patient symptoms and underlying etiologies.
- Addressed patient care needs, collected vitals, dressed wounds and managed catheters.
Education
Diploma - Practical Nursing
Kaplan University
Davenport, IASkills
Telephone etiquetteCommunicationsSupervisionProblem resolution
Documentation review
Account management
Multitasking Abilities
Active Listening
Analytical and Critical Thinking
HIPPA COMPLIANT
Timeline
Insurance Claims Representative
Mutual of Omaha
12.2020 - 01.2023
Customer Claims Representative
Kelly Services
01.2019 - Current
LPN Charge Nurse
Healthcare at college park
08.2017 - 06.2020
LPN
ResCare Inc.
01.2014 - 07.2017
LPN Charge Nurse
Georgia Regional Hospital
01.2014 - 03.2016
LPN Charge Nurse
Golden Golden Living Center
10.2011 - 11.2013
Diploma - Practical Nursing
Kaplan University