Summary
Overview
Work History
Education
Skills
Timeline
Generic

Orvester Swanson

Kingstree,SC

Summary

I am looking to move forward with my career once I graduate college. I am a fast learner, and someone who believes in working hard. I know that things change and I can adapt to anything. I believe in putting the customer at the heart of everything that I do, while also upholding the standards and integrity of the business. Driven, Dependable, hard working individual seeking to combine professional skills and medical education to secure employment within an innovative healthcare organization. Motivated and resourceful professional with a reputation for quality, proficiency, and reliability seeking to transition medical education to the healthcare industry. Results-driven, dependable, and hardworking professional committed to providing efficient, high quality customer service seeking career opportunities in the healthcare industry. with solid background in customer service. Proven track record of efficiently resolving customer inquiries and maintaining high satisfaction rates. Demonstrated ability to leverage communication and problem-solving skills to enhance customer experience.

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Overview

6
6
years of professional experience

Work History

Customer Service Representative

Foundever(@ UHG)
Remote
06.2026 - Current
  • Resolved customer inquiries efficiently, ensuring high satisfaction levels and loyalty.
  • Collaborated with cross-functional teams to streamline communication processes and enhance service delivery.
  • Mentored new team members, providing training on systems and best practices for customer interactions.
  • Implemented feedback mechanisms to identify areas for improvement in service quality and response times.

Customer Service Representative

Randstad @Whirlpool
KINGSTREE, SC
05.2024 - 05.2026
  • Document activity in customer accounts in an accurate manner and ensure confidentiality.
  • Enter customer account data and communicate in a clear and concise manner.
  • Identify customer needs, provide resolutions to problems, and follow established procedures.
  • Interact with customers via inbound and outbound calls to answer inquiries and to provide assistance.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.

Customer Service Representative

Teleperformance
KINGSTREE, SC
07.2023 - 04.2024
  • Documented activity in customer accounts in an accurate manner and ensured confidentiality.
  • Entered customer account data and communicated in a clear and concise manner.
  • Identified customer needs, provided resolutions to problems, and followed established procedures.
  • Provided product knowledge and support, ensuring accurate information delivery to clients.
  • Resolved customer inquiries efficiently through multiple channels, enhancing overall satisfaction levels.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Mentored junior representatives, enhancing their skills in conflict resolution and customer engagement techniques.

Customer Service Representative

Cigna
Chattanooga, TN
07.2021 - 05.2023
  • File Claims, review patient information, assist with provider services, Verify coverage Documented activity in customer accounts in an accurate manner and ensured confidentiality.
  • Entered customer account data and communicated in a clear and concise manner.
  • Identified customer needs, provided resolutions to problems, and followed established procedures.
  • Interacted with customers via inbound and outbound calls to answer inquiries and to provide assistance.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.

Customer Service Representative

Southeast Trans
Chattanooga, TN
01.2020 - 07.2021
  • Documented activity in customer accounts in an accurate manner and ensured confidentiality.
  • Entered customer account data and communicated in a clear and concise manner.
  • Identified customer needs, provided resolutions to problems, and followed established procedures.
  • Interacted with customers via inbound and outbound calls to answer inquiries and to provide assistance.

Education

Associate of Science Degree - Medical Billing and Coding

Ultimate Medical Academy
Tampa, FL
05-2026

High School - undefined

Brainerd High School
05-2001

Skills

  • Medical Billing
  • Co-Pay
  • Revenue Cycle Management
  • Posting Payments
  • Government (Medicare & Medicaid)
  • Electronic Health Records (EHR)
  • Electronic Medical Records (EMR)
  • Managed Care (HMO
  • PPO
  • POS)
  • Workers Compensation
  • Insurance Verification
  • Insurance Claim Processing
  • CMS 1500
  • CMS 1450 (UB-04)
  • Front Office Operations
  • Medical Office Procedures
  • Scheduling
  • Medical Terminology
  • HIPAA Compliance
  • Medical Coding (ICD-10-CM
  • HCPCS
  • CPT)
  • Critical thinking
  • Data entry

Timeline

Customer Service Representative

Foundever(@ UHG)
06.2026 - Current

Customer Service Representative

Randstad @Whirlpool
05.2024 - 05.2026

Customer Service Representative

Teleperformance
07.2023 - 04.2024

Customer Service Representative

Cigna
07.2021 - 05.2023

Customer Service Representative

Southeast Trans
01.2020 - 07.2021

High School - undefined

Brainerd High School

Associate of Science Degree - Medical Billing and Coding

Ultimate Medical Academy
Orvester Swanson