Osama Qureshi
Richardson,TX
Summary
Dynamic Inside Sales Manager with a proven track record at Linq Transport, excelling in client engagement and supply chain oversight. Leveraged analytical report development and CRM software mastery to enhance operational efficiency and foster robust business development. Demonstrated exceptional B2B sales acumen, securing strategic partnerships and driving account management. Diligent Inside Sales Representative focused on building loyalty and long-term relationships with customers to consistently reach sales targets. Skilled in data analysis, cold calling and process optimization. Familiar with job-related software paired with extensive knowledge of successful sales strategies and techniques.
Overview
7
7
years of professional experience
Work History
Inside Sales Manager
Linq Transport
Euless, TX
08.2024 - Current
- Specialized skills in FTL, LTL Drayage, customs and client relations
- Worked to hone in Logistics and Sales skills in a performance based environment
- Close business and manage brokers in the office to facilitate logistics operations
- Appointment setter for outside sales visits on behalf of my clients
- Specialize in customer relations while managing office brokers to run logistical operations
International Account Representative
Total Quality Logistics (TQL)
Irving, TX
01.2024 - 08.2024
- Worked closely with sales representatives in office to grow customer base through internal logistics when handling Air, Ocean, Customs, and Drayage Freight
- Created multiple documents such as BOLs, PODs, NRA's, Ocean and Air and customs Greenlights, to manage freight from start to finish
- Found carriers to cover shipments within our database while also negotiating rates
- Managed customer relations with multiple meetings and prospecting calls alongside ongoing business from brokers on the floor
- Utilized platforms such as import yeti, Career Shift, LinkedIn, to grow on going business while managing software to retain business and track on going shipments
- Built relations with Carriers and customers to negotiate rates and make margin for all shipments
Logistics Account Executive
Total Quality Logistics (TQL)
Irving, TX
06.2023 - 12.2023
- Company Overview: Total Quality Logistics Inc
- Dealt with accounting for all shipments including extra charges and updated rate confirmations for over half of the sales floor for Air, Drayage, Ocean, Customs Shipments
- Made over 65 Plus Prospecting Calls a Day in search of customers in need of help for FTL, LTL, Ocean, Air, Oversize Overweight, Intermodal help
- Built relationships with customers and closed business by establishing rapport in conference calls and one on one conversations about the needs of clients
- Thoroughly researched many different business and their need in freight management
- Used software to manage Freight and create BOLs and PODs alongside organize freight from start to finish for customers shipments through our carriers
- Built relations with Carriers and customers to negotiate rates and make margin for all shipments
- Dealt with accounting for all shipments from start to finish for my personal shipments and customers focusing on FTL Primarily
- Total Quality Logistics Inc
Internship Student
Cardiologist of Michigan
Flint, MI
06.2021 - 07.2021
- Shadowed cardiologist to learn how to deal with patients and staff
- Compiled, modeled and reported on data for senior staff
- Supported projects by keeping files organized, sharing communications and preparing spaces for meetings
- Handled incoming and outgoing mail for office staff
- Improved team operations by offering suggestions backed up by available data
- Worked well in team environment as well as independently
Customer Service Representative
Youfit LLC
Richardson, TX
08.2019 - 12.2019
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor
- Documented conversations with customers to track requests, problems and solutions
- Educated customers on special pricing opportunities and company offerings
- Assisted customers in making payments on accounts and setting up payment plans
- Fielded customer complaints and queries, fast-tracking them for problem resolution
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions
- Reviewed customer account information to determine current issues and potential solutions
- Informed customers about billing procedures, processed payments and provided payment option setup assistance
- Made outbound calls to obtain account information
- Supervised and cared for children ages 1 to 12
- Kept business entrances clean, tidy and professional in appearance
- Completed routine maintenance checks, notifying management of needed repairs
- Performed deep cleaning duties such as floor buffing, carpet cleaning, duct cleaning and wall washing on weekly basis
Internship Student
Perfect Tax and finance
Carrollton, TX
06.2018 - 08.2018
- Shadowed attorney professionals to learn about work in civil law
- Worked on understanding legalities associated with business ownership and creation of legal documents such as certificate of formations, Wills or deeds, and further analyzed court cases to understand complexities of law
- Aided in my negotiation skills as I shadowed working attorneys and established formidable relations with customers who sought aid in processes dealing with immigration and citizenship
Education
Bachelor of Arts - Communications
Baylor University
Waco, TX05.2023
Skills
- Supply Chain Oversight
- Client Engagement
- Analytical Report Development
- Strategic Solution Development
- Executive Support Coordination
- Operational System Integration
- Outlook and Excel Expertise
- CRM software
- Social media management
- Internal sales expertise
- Product management
- Business development
- B2B sales
- Account management
Timeline
Inside Sales Manager
Linq Transport
08.2024 - Current
International Account Representative
Total Quality Logistics (TQL)
01.2024 - 08.2024
Logistics Account Executive
Total Quality Logistics (TQL)
06.2023 - 12.2023
Internship Student
Cardiologist of Michigan
06.2021 - 07.2021
Customer Service Representative
Youfit LLC
08.2019 - 12.2019
Internship Student
Perfect Tax and finance
06.2018 - 08.2018
Bachelor of Arts - Communications
Baylor University
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