Osatohanmwen Sophia
Benin
Summary
Dynamic professional with a proven track record at Phantom Energy Service, adept at enhancing operational efficiency and customer satisfaction. Excelled in supervising teams, resolving complaints, and boosting sales through strategic client engagement. Skilled in food safety and exceptional service delivery, demonstrating both hard and soft skills. Achieved significant improvements in compliance and revenue growth.
Overview
19
19
years of professional experience
Work History
Sales Manager
Satos Organic Zobo Natural Drink.
01.2024 - Current
- Boosted sales performance by implementing effective visual merchandising and store layouts.
- Maintained company's visual merchandise standards through general housekeeping and planograms.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Aligned company goals with customer outcomes and increased satisfaction by automating contact management systems.
Sales Manager
Satos Cakes & Pastries.
01.2014 - Current
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
Field Supervisor
Phantom Energy Service
02.2014 - 03.2016
- Monitored employee performance for compliance with regulations and policies.
- Supervised field operations teams to complete projects within established timelines.
- Maintained accurate records of field activities, ensuring proper documentation was available for internal reviews and audits.
- Resolved customer complaints to maintain satisfaction and loyalty.
Secretary
Hallmark Lecture
04.2013 - 12.2013
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Answered multi-line phone system and enthusiastically greeted callers.
- Maintained daily report documents, memos and invoices.
- Scheduled appointments and conducted follow-up calls to clients.
Sales Representative
Irenben Telecom
01.2006 - 03.2011
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
Education
Bachelor of Arts - International Studies And Diplomacy
University Of Benin ( Uniben )
Nigeria 09-2022
Skills
- Food safety
- Food presentation
- Sanitation practices
- Quality control
Timeline
Sales Manager
Satos Organic Zobo Natural Drink.
01.2024 - Current
Field Supervisor
Phantom Energy Service
02.2014 - 03.2016
Sales Manager
Satos Cakes & Pastries.
01.2014 - Current
Secretary
Hallmark Lecture
04.2013 - 12.2013
Sales Representative
Irenben Telecom
01.2006 - 03.2011
Bachelor of Arts - International Studies And Diplomacy
University Of Benin ( Uniben )
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