Zoie Zelmanski
Celebration,FL
Summary
Dynamic sales manager with extensive experience in restaurant operations and customer engagement. Recognized for training and mentoring staff to enhance service quality and resolve customer issues effectively.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Sales Manager
Gypsy Moon Market
Celebration, FL
03.2025 - 01.2026
- Led sales team in developing effective strategies for customer engagement.
- Trained new staff on product knowledge and sales techniques.
- Analyzed market trends to identify new sales opportunities and challenges.
- Managed inventory levels to ensure availability of popular products for customers.
- Provided exceptional customer service to build lasting relationships with clients.
- Mentored junior staff to improve their sales skills and performance.
- Managed daily operations of sales department, including supervision of staff members.
- Established relationships with key clients, while maintaining existing customer base.
Server
Downtown Diner
Celebration, FL
03.2023 - 01.2025
- Provided excellent customer service in fast-paced dining environment.
- Assisted in menu preparation and daily specials for patrons.
- Operated POS system for order entry and payment processing.
- Collaborated with kitchen staff to ensure timely food delivery.
- Maintained cleanliness and organization of tables and dining area.
- Trained new servers on restaurant procedures and service standards.
- Handled customer inquiries and resolved issues promptly and effectively.
- Managed inventory of supplies to support efficient service operations.
- Provided excellent customer service to ensure satisfaction.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Provided exceptional service to high volume of daily customers.
Food Runner
Celebration Town Tavern
Celebration, FL
12.2022 - 03.2023
- Delivered food promptly to tables, ensuring accurate order fulfillment.
- Assisted servers by communicating special requests and dietary restrictions.
- Maintained cleanliness of dining area, including clearing tables and resetting settings.
- Coordinated with kitchen staff to streamline food preparation and service.
- Monitored inventory levels of supplies and reported shortages to management.
- Supported team members during busy shifts by helping with food plating and garnishing.
- Followed safety and hygiene standards while handling food items in the restaurant.
- Delivered food to guests in a timely manner while following safety protocols.
- Ensured that all orders were correct before leaving the kitchen area.
- Organized food orders and ensured accuracy of items served to customers.
- Responded promptly to customer inquiries and requests for additional items or services.
- Checked all dishes before delivering them to ensure quality standards were met.
- Resolved customer complaints quickly and efficiently while adhering to company policies.
- Helped maintain organization of walk-in coolers and freezers according to health department regulations.
- Followed proper sanitation guidelines when handling food products.
- Maintained a clean and organized work area throughout shift operations.
Overnight Stocker
Target
Lacey, Washington
10.2022 - 12.2022
- Stocked shelves efficiently to maintain product availability and organization.
- Assisted in unloading and sorting merchandise deliveries for timely restocking.
- Monitored inventory levels to ensure optimal stock quantities on sales floor.
- Collaborated with team members to prioritize tasks during overnight shifts.
- Maintained cleanliness and safety standards in the stockroom and sales area.
- Operated equipment safely, including pallet jacks and forklifts, for stock movement.
- Followed store policies for product handling and loss prevention measures.
- Organized shelves, racks and bins to ensure product availability.
- Removed product from boxes and placed on shelves according to merchandising guidelines.
- Received and stocked merchandise in a timely manner.
- Picked up boxes and related trash from sales floor.
- Checked shelves in department to determine replenishment needs.
- Stocked pallets throughout shift to keep warehouse clean, maintained and organized.
- Followed instructions to properly arrange merchandise items.
- Maintained cleanliness of work area by sweeping, dusting and disposing of trash.
- Assessed floor displays to restock merchandise.
- Reset merchandise throughout assigned section to give shelves and racks professional appeal.
- Adhered strictly to safety regulations while handling heavy equipment such as forklifts and pallet jacks.
- Used proper case cutting techniques to cut and sort stock loads.
- Maintained an orderly appearance at all times throughout the store.
- Built displays for special promotions, sales events and seasonal items as directed by supervisor.
Server Assistant/Busser/Expo
Meridian Valley Country Club
Kent, WA
07.2021 - 10.2021
- Here at MVCC, we do a lot of dine in work, as well as catering, buffets, and events. My day to day is usually expo and food running both upstairs and downstairs. It's a very fast paced, intense job with lots of work effort involved. I've enjoyed working this busy season.
- Assisted servers by delivering food and beverages to tables efficiently.
- Maintained cleanliness and organization of dining area throughout service shifts.
- Collaborated with kitchen staff to ensure timely order preparation and delivery.
- Provided excellent customer service by addressing guest inquiries and requests promptly.
- Stocked supplies and materials to support smooth restaurant operations during busy hours.
- Set up dining spaces for special events according to club standards and specifications.
- Supported team members by training new staff on proper service techniques and protocols.
- Monitored guest satisfaction, reporting feedback to management for continuous improvement.
- Assisted servers with carrying food from kitchen to tables, refilling drinks, and clearing away dirty dishes.
- Set up tables and chairs for parties and large groups.
- Responded promptly to requests from servers or other staff members.
- Organized menus, silverware, and condiments at each table prior to seating guests.
- Provided excellent customer service to ensure a pleasant dining experience for all patrons.
Server/To-Go/Host
Ford's Garage
Kissimmee, FL
03.2021 - 07.2021
- This was another job that I loved and threw myself into. I got really into the theme and livelihood of the "Garage." I did a lot of serving here and enjoyed their vast menu. The heavy tourism was a good challenge and it was always busy and exciting. Left in July to move across the country far away from Florida.
- Provided excellent customer service in a fast-paced restaurant environment.
- Took and processed customer orders accurately and efficiently.
- Assisted in training new servers on menu items and service standards.
- Collaborated with kitchen staff to ensure timely food delivery to guests.
- Handled cash transactions and processed payments securely and accurately.
- Resolved customer complaints swiftly to enhance guest satisfaction experience.
- Recommended menu items based on customer preferences and dietary needs.
- Provided excellent customer service to ensure satisfaction.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Provided exceptional service to high volume of daily customers.
- Took orders from customers accurately and in a timely manner.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Communicated with hosts, bussers, and kitchen staff to prepare for and serve customers.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Delivered food orders promptly and courteously.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Checked food before serving it to customers.
- Greeted guests and provided menus.
- Promoted desserts, appetizers, and specialty drinks to optimize sales.
- Stayed informed about daily specials, new menu items, promotions.
- Trained new employees on restaurant procedures and plating techniques.
- Addressed complaints to kitchen staff and served replacement items.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Explained menu items, describing ingredients and cooking methods upon request.
- Stocked service areas with supplies during slow periods.
- Informed customers of daily specials and signature menu items.
- Prepared checks, itemizing total meal costs and taxes.
- Set up tables in between patrons to reduce wait times.
- Took reservations and to-go orders to streamline process for both customer and restaurant.
- Greeted and seated guests promptly at Ford's Garage.
- Managed waitlists and reservations efficiently during peak hours.
- Maintained cleanliness and organization of the host stand area.
Hostess, To-Go Specialist, Server
Olive Garden
Kissimmee, FL
08.2020 - 02.2021
- I did simultaneously work hosting, bussing, to go, and serving shifts here. I jumped in where they needed help consistently and cross trained to satisfy any needs.
- Greeted and seated guests promptly in a busy diner environment.
- Managed reservation system and coordinated seating arrangements effectively.
- Assisted servers by communicating guest needs and managing waitlists.
- Maintained cleanliness and organization of the dining area throughout shifts.
- Provided menu information and answered customer inquiries efficiently.
- Collaborated with team members to ensure smooth service flow during peak hours.
- Handled guest complaints professionally, ensuring a positive dining experience.
- Supported training of new staff on hosting duties and customer service standards.
- Greeted guests warmly upon arrival, seating them promptly.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Created an enjoyable atmosphere by engaging in friendly conversation with guests.
- Managed the waiting list, ensuring that all parties were seated in a timely manner.
- Built positive relationships with other front-of-house and kitchen staff.
- Maintained a clean and organized dining area.
- Demonstrated strong interpersonal skills when interacting with customers.
- Stayed attentive to server availability and table turnover to quickly seat guests.
- Assisted servers in bussing tables when needed during busy periods.
- Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
- Responded appropriately to customer complaints, bringing major issues to attention of manager on duty.
- Performed light cleaning duties, such as wiping down tables or sweeping floors.
- Assisted in preparing the restaurant for opening and closing shifts.
- Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
- Greeted customers, answered questions, and recommended specials to increase profits.
- Answered phones promptly to record and confirm reservations.
- Monitored dining area to assess server capacity and estimate wait times.
- Handled cash payments and reconciled daily transactions accurately.
- Accommodated guests with children and special needs to promote comfortable dining experience.
- Managed guest expectations by relaying information regarding hours, wait times, and specials.
- Provided menus to customers and answered questions regarding menu items.
- Checked dining and serving areas to verify proper cleanliness and readiness for guests.
- Cleaned and restocked counter areas, replenished cash drawer and checked server supplies to facilitate operations.
- Took beverage orders and served drinks during peak meal times.
- Checked identification of customers prior to serving alcoholic beverages.
- Stocked server areas with supplies before, during and after shifts.
- Prepared to-go orders accurately and efficiently for customer pickup.
- Ensured food safety and cleanliness standards were consistently met during service.
- Collaborated with kitchen staff to streamline order preparation processes.
- Communicated effectively with team members to enhance order accuracy and speed.
- Trained new staff on to-go procedures and customer service best practices regularly.
- Greeted customers in a friendly manner and took orders for to-go items.
- Maintained food at safe temperatures until customer pick-up, keeping hot foods separate from cold ones.
- Directed patrons to restrooms and other amenities within facility.
- Helped management stay on top of supply needs by sharing information about low or spoiled inventory.
- Filled and served various beverages for customers.
- Provided excellent customer service in fast-paced dining environment.
- Took and processed customer orders accurately and efficiently.
Hostess/ To Go Specialist
Blue Coast Asian Cuisine
ChampionsGate, FL
07.2020 - 08.2020
- Got to learn a lot at this restaurant. I took to go orders over the phone, got to do packaging and processing; and gained a lot of experience. This establishment didn't have sufficient serving training here which sent me to Olive Garden.
- Greeted and seated guests promptly to ensure a welcoming atmosphere.
- Maintained cleanliness and organization of the waiting area and dining space.
- Managed timely preparation and packaging of take-out orders.
- Delivered exceptional customer service to enhance dining experience.
- Coordinated with kitchen staff for accurate order fulfillment.
- Maintained cleanliness and organization of take-out area.
- Handled cash transactions and processed payments efficiently.
- Processed take-out orders accurately by entering them into the restaurant's point of sale system.
- Resolved customer inquiries and concerns promptly and professionally.
- Implemented improvements to streamline order processing workflow.
- Organized carry out bags according to order specifications including condiments and utensils as requested by guests.
- Performed opening duties such as restocking supplies and checking equipment.
- Received payments, returned accurate change and closed checks in POS system.
- Verified accuracy of order upon pick up or delivery.
- Placed customer orders with kitchen staff in a timely manner to ensure prompt delivery.
- Inspected food presentation prior to bagging to ensure it met quality standards.
- Maintained food at safe temperatures until customer pick-up, keeping hot foods separate from cold ones.
- Cleaned work areas throughout shift including sweeping floors, washing dishes and sanitizing surfaces.
- Maintained cleanliness of lobby area including wiping down tables, chairs and counters.
Hostess
Downtown Diner
Celebration, FL
05.2020 - 07.2020
- I started my restaurant experience here as a hostess right when I got home from college. I wanted to get more experience elsewhere and wanted more challenges.
- Greeted and seated guests in a welcoming manner.
- Managed reservation system efficiently to optimize seating arrangements.
- Maintained cleanliness and organization of dining area throughout shifts.
- Collaborated with servers to ensure smooth guest service flow.
- Communicated wait times clearly to guests and managed expectations.
- Handled guest inquiries and resolved minor issues promptly.
- Supported special events by coordinating seating and guest arrangements effectively.
- Greeted guests warmly upon arrival, seating them promptly.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Created an enjoyable atmosphere by engaging in friendly conversation with guests.
- Managed the waiting list, ensuring that all parties were seated in a timely manner.
- Built positive relationships with other front-of-house and kitchen staff.
- Demonstrated strong interpersonal skills when interacting with customers.
- Stayed attentive to server availability and table turnover to quickly seat guests.
- Assisted servers in bussing tables when needed during busy periods.
- Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
- Responded appropriately to customer complaints, bringing major issues to attention of manager on duty.
- Performed light cleaning duties, such as wiping down tables or sweeping floors.
- Assisted in preparing the restaurant for opening and closing shifts.
- Greeted customers, answered questions, and recommended specials to increase profits.
- Answered phones promptly to record and confirm reservations.
- Accommodated guests with children and special needs to promote comfortable dining experience.
Education
High School Diploma -
Celebration High School
Celebration, FL 08.2016 - 05/2020
Some College (No Degree) - Biological And Physical Sciences
Adrian College
Adrian, MISkills
- Restaurant Experience
- POS
- Serving Experience
- Host/Hostess
- Catering
- Kitchen Experience
- Busser
- Upselling
- Food Preparation
- Banquet Experience
- Food Safety
- Food Service
- Guest Services
- Cashiering
- Merchandising
- Retail Sales
- Customer engagement
- Inventory management
- Employee training
- Problem solving
- Conflict resolution
- Time management
- Adaptability
- Analytical problem solver
- Social media savvy
- Change management
- Cash handling
- Point of sale operations
- Staff training
- Attention to detail
- Service excellence
- Product knowledge
- Heavy lifting
- Store opening and closing
- Workflow optimization
- Retail merchandising
- Merchandise stocking
- Loss prevention
- Basic math
- Adaptability and dependability
- Team collaboration
Certification
Food Handler Certification
Timeline
Sales Manager
Gypsy Moon Market
03.2025 - 01.2026
Server
Downtown Diner
03.2023 - 01.2025
Food Runner
Celebration Town Tavern
12.2022 - 03.2023
Overnight Stocker
Target
10.2022 - 12.2022
Server Assistant/Busser/Expo
Meridian Valley Country Club
07.2021 - 10.2021
Server/To-Go/Host
Ford's Garage
03.2021 - 07.2021
Hostess, To-Go Specialist, Server
Olive Garden
08.2020 - 02.2021
Hostess/ To Go Specialist
Blue Coast Asian Cuisine
07.2020 - 08.2020
Hostess
Downtown Diner
05.2020 - 07.2020
High School Diploma -
Celebration High School
08.2016 - 05/2020
Some College (No Degree) - Biological And Physical Sciences
Adrian College