Osayande Idiado
Finance
Arlington,TN
Summary
Client-focused Business Manager offering diverse experience in customer service, business management and project coordination. Quickly builds relationships with both new clients and business audiences. Quick-learning with excellent multi-tasking skills and mastery of new technology. Commended for innovation and creative problem-solving to address business challenges. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Business Manager
Diamond Heart Health Care Inc
11.2021 - 03.2023
- Communicated with customers and vendors positively with particular attention to problem resolution.
- Oversaw office operations for organization by processing vital documentation, obtaining insurance verification and authorization for services.
- Implemented automation strategies for office operations, correspondence management, schedule coordination and recordkeeping.
- Created, managed and executed business plan and communicated company vision and objectives to motivate teams.
- Brought in new business connections and revenue generation opportunities by improving networking strategies.
- Reduced or eliminated different types of financial discrepancies by improving documentation and reporting accuracy for budget and operational controls.
- Hired exceptional candidates and led staff to maximize productivity and eliminate process lags.
- Oversaw and improved deliveries through proactive coordination of daily operations.
- Enhanced and redefined organizational structure to maintain company's competitive edge across territories.
- Spearheaded business operations by consistently seeking methods to improve profitability through cost containment and revenue generation.
- Identified market product demands and customer trends to bring in new customers and retain existing ones for sustainable profits.
- Spearheaded overhaul of company best practices to significantly increase staff retention rates.
- Trained new employees on proper protocols and customer service standards.
- Assisted in recruiting, hiring and training of team members.
- Supported top-level decision-making and strategy planning, forging productive relationships with top leaders and serving as key advocate for various personnel issues.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Interviewed and hired strong candidates for team openings, using newspapers, job boards and social media to find applicants.
- Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency
Senior Executive Officer (Accounts)
University Of Benin
10.2015 - 06.2021
- Refined organizational structure to consolidate, streamline and delineate necessary functions.
- Developed quarterly business plans to evaluate cost projections.
- Negotiated and drafted contracts with business partners, clients and vendors.
- Established policies to promote company culture and vision.
- Aligned organizational objectives with company mission, increasing revenue, profit and business growth by collaboratively developing integrated strategies.
- Developed innovative sales and marketing strategies to facilitate business expansion.
- Led recruitment and development of strategic alliances to maximize utilization of existing talent and capabilities.
- Oversaw business-wide changes to modernize procedures and organization.
- Developed program to promote new managers from within, building and maintaining cohesive leadership structure.
- Spearheaded change management and strategic turnaround for company during significant restructuring and downsizing.
- Managed divisional marketing, advertising and new product development.
- Directed technological improvements, reducing waste and business bottlenecks.
- Shaped solutions and approaches by leveraging trends in customer marketplaces and industries.
- Increased business profits 90% by streamlining processes and trimming unnecessary positions.
- Developed comprehensive performance reports using Google Analytics to strategize resource allocation and establish performance metrics for clients.
Senior Sales Executive
Prudential Mortgage Bank
06.2014 - 08.2016
- Created prospect rapport by approaching leads and cultivating strong business relationships through sales.
- Demonstrated products and features to customers, answered questions and overcame objections.
- Employed effective problem-solving techniques, increasing client satisfaction ratings.
- Analyzed market trends in consumer industries to implement appropriate marketing and sales methods.
- Facilitated relationships with target accounts through implementation of proven networking methods.
- Recognized and resolved compound problems that effected upper-level management and business initiatives.
- Utilized multiple marketing strategies to improve profitability.
- Protected top-priority accounts by employing effective sales and marketing techniques.
Administrative Executive
Royal Guaranty And Trust Limited
02.2012 - 05.2014
- Scheduled appointments and meetings, organized materials and prepared rooms.
- Delivered top-notch administrative support to office staff, promoting excellence in office operations.
- Collected data, input records and protected electronic files.
- Maintained protocol throughout routine work days and special events.
- Planned and executed events for employees and clients and managed logistics and vendor relations.
- Prepared and distributed team-based communications to foster collaboration and enhance team morale.
- Created and updated physical records and digital files to maintain current, accurate and compliant documentation.
- Sorted, opened and routed incoming correspondence and deliveries to help senior leaders respond quickly to business and customer requirements.
- Reviewed information, created models and contributed to decision-making process by forecasting trends.
- Offered office-wide software support and training, troubleshooting issues and optimizing usage.
- Conducted thorough research using diverse resources to assist professional staff with routine and special project tasks.
- Filed paperwork and organized computer-based information.
- Handled incoming and outgoing mail, email and faxes.
- Managed mail and both incoming and outgoing correspondence, mail, email and faxes.
- Handled logistics, catering, agendas and travel arrangements for meeting and event planning for board of directors, president and executive vice president.
- Greeted arriving visitors, determined nature and purpose of visit and directed individuals to appropriate destinations.
- Streamlined operations and prioritized tasks, allowing senior staff to increase productivity.
- Managed and reviewed filing and office systems.
- Distributed company-wide announcements, booked conference rooms and coordinated catering for annual staff development forum.
- Worked with clients to effectively plan and coordinate logistics for special projects and events.
- Created and managed office systems to efficiently deal with documentation.
- Coordinated events and worked on ad hoc projects.
- Worked with senior management to initiate new projects and assist in various processes.
- Answered high volume of phone calls and email inquiries.
- Produced highly accurate internal and external letters and memoranda.
Education
Master of Science - Financial Analysis
New Jersey City University
Jersey City, NJ07.2021
Master of Science - Finance
University Of Benin
Benin City, Edo State, Nigeria06.2020
Bachelor of Science - Banking And Finance
University Of Benin
Benin City, Edo State, Nigeria11.2011
Skills
- Customer Relationship Management
- Process Improvement
- Data Collection
- Business Administration
- Staff Management
- Financial Management
- Employee Motivation
- Strategic Initiatives
- Customer Experience Control
- Sales and Marketing
- Customer Relations
- Operational Leadership
- Analytical Thinking
- Oversee Administrative Functions
- Desktops, Laptops and Mobile Devices
- Profit and Loss Reporting
Certification
- Graduate Business Essentials (HBS), Harvard Business School - 2021
- Foundations: Data, Data, Everywhere, Coursera-Google - 2023
- Prepare Data for Exploration, Coursera-Google - 2023
- Ask Questions to Make Data-Driven Decisions, Coursera-Google - 2023
- Process Data from Dirty to Clean, Coursera-Google - 2023
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Business Manager
Diamond Heart Health Care Inc
11.2021 - 03.2023
Senior Executive Officer (Accounts)
University Of Benin
10.2015 - 06.2021
Senior Sales Executive
Prudential Mortgage Bank
06.2014 - 08.2016
Administrative Executive
Royal Guaranty And Trust Limited
02.2012 - 05.2014
Master of Science - Financial Analysis
New Jersey City University
Master of Science - Finance
University Of Benin
Bachelor of Science - Banking And Finance
University Of Benin
- Graduate Business Essentials (HBS), Harvard Business School - 2021
- Foundations: Data, Data, Everywhere, Coursera-Google - 2023
- Prepare Data for Exploration, Coursera-Google - 2023
- Ask Questions to Make Data-Driven Decisions, Coursera-Google - 2023
- Process Data from Dirty to Clean, Coursera-Google - 2023
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