OSCAR ACOSTA
Zion,United States
Summary
Customer service professional with 8+ years of experience in sales management. Adept at revitalizing sales operations, aligning procedures to maximize profits, and building strong teams through effective leadership and training. Proven track record in improving sales processes and consistently exceeding targets. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
9
9
years of professional experience
Work History
Athlete Sales Associate
NIKE
2021.09 - Current
- Assist customers with product inquiries, ensuring a positive shopping experience and increased sales
- Stay informed on Nike products and trends to provide accurate and helpful customer information Track Training
- Collaborated with team members to achieve sales targets in a high-traffic retail environment.
- Learned effective sales strategies from observing customer behaviors at store events and applied insights to enhance brand loyalty.
Nike North American Consumer Care Expert on Demand
Nike
2025.06 - 2026.02
- Assisted customers with inquiries, ensuring a positive shopping experience and product satisfaction.
- Ranked #1 performer across Unified Firstline (UFL) team during 8-month stretch
- Leveraged knowledge of Nike products to provide tailored recommendations and support to consumers.
- Strengthened brand identity with consistent messaging, tone, and visual elements across all posts.
Sales Manager
VERIZON
2018.03 - 2021.09
- Managed operations, led recruitment, and trained associates to enhance performance and efficiency.
- Delivered top-tier customer service, resolving inquiries and complaints promptly
- Established relationships with key clients, while growing existing customer base
- Trained, coached, and mentored junior sales personnel to ensure success in their roles
Sales Associate
ADIDAS
2017.03 - 2019.11
- Provided personalized service, enhanced atmosphere, and drove sales with product knowledge.
- Trained in efficient and safe stockroom retrieval, improving service speed and accuracy
- Provided accurate information about products, prices and services
Education
BACHELOR OF ARTS - BUSINESS ADMINISTRATION AND MANAGEMENT
University of Wisconsin-Parkside
Kenosha, WI05.2024
Skills
- Microsoft Office
- Product knowledge
- Leadership
- Customer Service
- Inventory
- Problem solving
Accomplishments
- Supervised team of 25 staff members.
Awards
- Five time MVP for Nike
- MVP for three years for high school tennis team
- 4 for 12 sport award
- Most improved in football
- Received a total of 29 medals for wrestling
Hobbies and Interests
- Playing basketball
- Wrestling
- Football
- Tennis
- Volunteer at Saint Francis shelter
- Nike Community Ambassador
Languages
English
Spanish
Timeline
Nike North American Consumer Care Expert on Demand
Nike
2025.06 - 2026.02
Athlete Sales Associate
NIKE
2021.09 - Current
Sales Manager
VERIZON
2018.03 - 2021.09
Sales Associate
ADIDAS
2017.03 - 2019.11
BACHELOR OF ARTS - BUSINESS ADMINISTRATION AND MANAGEMENT
University of Wisconsin-Parkside