Oscar Avila
Louisville,KY
Summary
Team-oriented warehouse professional accustomed to streamlining shipping and receiving processes to increase overall efficiency. Industrious and dedicated with talents in team leadership and motivation. Energetic individual equipped to work hard in fast-paced, constantly changing environments.
Overview
4
4
years of professional experience
Work History
FC Associate III - Process Assistant
Amazon
01.2023 - Current
- Collaborated with team to define business requirements for organizational processes, achieve productivity standards, and adhere to accuracy standards.
- Identified and resolved process issues to drive optimal workflow and business growth.
- Conducted training and change management processes to improve operations.
- Maintained knowledge of industry techniques, methods and equipment to create competitive advantage leading to business growth.
Human Resources Assistant - Communication Partner
Amazon
08.2022 - 01.2023
- Helped employees register for benefits programs using online portals.
- Resolved understaffing issues, disputes, employee terminations and disciplinary procedures.
- Developed and delivered special events for company employees.
- Responded to employee questions and requests for information in timely and knowledgeable fashion.
- Researched and resolved time discrepancies.
- Explained benefits to plan participants in easy to understand terms in order to educate each on available options.
Warehouse Associate
Amazon
04.2021 - 06.2022
- Collaborated with team members to facilitate returns quickly and provide outstanding customer service.
- Distributed returned merchandise to appropriate store departments or palletized for liquidation.
- Adhered to company safety guidelines to minimize warehouse accidents.
- Interpreted conversations simultaneously to help ESL employees, handle business needs or manage personal concerns.
Sales Associate
Home Depot
01.2019 - 12.2020
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Provided positive first impressions to welcome existing, new and potential customers.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
- Engaged with customers to effectively build rapport and lasting relationships.
- Trained and developed new hires in company processes, product knowledge, customer service and selling techniques.
Education
High School Diploma -
Hialeah Gardens Senior High School
Hialeah Gardens, FL05.2018
Skills
- Verbal Communication
- Guest Relations
- Excellent People Skills
- Communications Strategies
- Complex Problem-Solving
Languages
Spanish
Native or Bilingual
Timeline
FC Associate III - Process Assistant
Amazon
01.2023 - Current
Human Resources Assistant - Communication Partner
Amazon
08.2022 - 01.2023
Warehouse Associate
Amazon
04.2021 - 06.2022
Sales Associate
Home Depot
01.2019 - 12.2020
High School Diploma -
Hialeah Gardens Senior High School
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