Oscar Button
Shift Manager
Denver,CO
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
3
3
years of professional experience
4
4
years of post-secondary education
Work History
Shift Manager
Wendys Restaurant
Kanab, UT
09.2020 - 08.2023
- Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Tracked receipts, employee hours, and inventory movements.
- Kept employees operating productively and working on task to meet business and customer needs.
- Cooperated with coworkers to improve customer experience and manage storefront.
- Excelled in every store position and regularly backed up front-line staff.
- Built relationships with customers and managed accounts to drive revenue and profit.
- Collaborated with other leaders and executives to direct workflow and support operations.
- Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
Education
High School Diploma -
Fredonia High School
Fredonia, AZ 08.2018 - 05.2022
Skills
Dining area maintenance
Menu memorization
Sales expertise
Cash Handling
Performance improvement
Hospitality service expertise
Food sales and promotion
Accomplishments
- Supervised team of 4 staff members on one of the busiest nights of the year resulting in a $13,000 day and a labor percentage of less than 10%
- Organized the biggest class fundraiser of the year, leading me and my class to exceed our money and attendance goals.
Timeline
Shift Manager
Wendys Restaurant
09.2020 - 08.2023
High School Diploma -
Fredonia High School
08.2018 - 05.2022