Oscar Cardoza Vasquez
Saint Paul,MN
Summary
Computer Science graduate with prior experience in IT support and technical troubleshooting. Skilled in resolving hardware and software issues, supporting end-users, and working in fast-paced environments. Bilingual in English and Spanish. Seeking an entry-level IT Support or Help Desk position to re-enter the technology field and contribute strong problem-solving and customer service skills.
Overview
13
13
years of professional experience
Work History
Delivery Associate
CLCxpress Llc
Saint Paul, MN
11.2023 - Current
- Deliver 250+ packages daily while maintaining high accuracy and customer satisfaction.
- Train new associates on operational and safety procedures.
- Coordinate with dispatch teams to resolve real-time logistical issues efficiently.
- Utilize mobile scanning and tracking systems for route optimization.
IT Support / Public Relations Coordinator
Universidad Nacional de Ingeniería
Managua, Nicaragua
02.2013 - 07.2020
- Provided technical support for faculty and administrative staff.
- Assisted with hardware/software troubleshooting and system maintenance.
- Managed digital communication platforms and website updates.
- Coordinated media and technology initiatives to improve institutional visibility.
Education
Bachelor’s Degree - Computer Science
Universidad Nacional De Ingeniería
Managua, Nicaragua09-2013
Skills
- Technical Support & Troubleshooting
- Windows OS & Basic Networking
- Microsoft Office & Microsoft 365
- Hardware & Software Installation
- Remote Support
- Ticketing Systems (basic knowledge)
- Customer Service & Communication
- Bilingual: English / Spanish
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Delivery Associate
CLCxpress Llc
11.2023 - Current
IT Support / Public Relations Coordinator
Universidad Nacional de Ingeniería
02.2013 - 07.2020
Bachelor’s Degree - Computer Science
Universidad Nacional De Ingeniería