Oscar Cruz
Lexington,NC
Summary
I enjoy arriving at an existing or new customer and assisting them with what they contacted us for but also offering our other services that may be needed. Being on time to appointments and communicating with customers is the key to building solid relationships and giving a business a good name. I’ve grown to really enjoy the sales role and look forward to working together.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Team Leader PMP
Terminix
Winston-Salem, NC
04.2024 - Current
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Ran a reduced termite/pest control route
- Cross sold existing customers by finding issues and offering solutions
- Keep track of product inventory
- Lead at least one meeting a month with team
- Help manager where needed
Pest Management Professional (PMP)
Terminix
Lexington, NC
02.2020 - 03.2024
- Applied pesticides to inside and outside of structures utilizing company protocols.
- Upheld high standards of professionalism, maintaining a clean appearance and courteous demeanor while interacting with clients.
- Educated and advised customers on preventive measures to reduce pest infestations.
- Conducted property and building walk-throughs to assess conditions, identify infestations, and isolate sources.
- Visited an average of 150 plus customers in a timely manner
- Provided great customer service
- Cross sold existing customers by finding issues and offering solutions
- Meet monthly sales goals
- Was number one sales/production tech for 2023
Termite Technician
Terminix
Lexington, NC
06.2017 - 01.2020
- Performed termite treatments
- Installed crawlspace french drains, moisture barriers, clean outs, subfloor insulation install, ect.
- Ran an existing customer termite route
- Cross sold existing customers
Branch Banker
BB&T
Lexington, NC
06.2015 - 05.2017
- Delivered exceptional service through effective communication skills, empathy towards clients'' needs, problem-solving abilities, and attention to detail in daily tasks.
- Cross sold existing clients to better their banking experience
- Opened new clients accounts
- Closed personal/auto loans
- Worked the teller line when needed
- Managed the money vault
Education
GED -
North Davidson High School
Lexington, NC06.2012
Skills
- Fluent in Spanish
- Want to grow the business “i love closing a sale”
- People skills
- Self motivated
- Logistics skills
- I Never stop learning
- Certified pest applicator
- Documentation And Reporting
- Work Planning and Prioritization
- Goal Setting
Certification
Certified Pest Applicator
Languages
Spanish
Native or Bilingual
Timeline
Team Leader PMP
Terminix
04.2024 - Current
Pest Management Professional (PMP)
Terminix
02.2020 - 03.2024
Termite Technician
Terminix
06.2017 - 01.2020
Branch Banker
BB&T
06.2015 - 05.2017
GED -
North Davidson High School