Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Oscar Enamorado Jr.

Westminster,CO

Summary

Dedicated and reliable customer service professional with over 10 years of experience, committed to delivering exceptional service and fostering positive customer relationships. Proven ability to enhance customer satisfaction through effective communication and problem-solving skills. Eager to leverage expertise in creating educational opportunities that empower customers and elevate their experience. Passionate about contributing to a team that values excellence in service delivery.

Overview

6
6
years of professional experience

Work History

Claims Adjuster

Crawford & Company
09.2022 - Current
  • Conducts investigations of claims to confirm coverage and to determine liability, compensability, and damages. Works closely with claimants, witnesses and members of the medical profession and other persons pertinent to the investigation and processing of claims.
  • Verifies policy coverage for submitted claims and notifies the insured of any issues; determines and establishes reserve requirements, adjusting reserves, as necessary, during the processing of the claim.
  • Develops subrogation/third party recovery potential and follows recovery procedures, also performs other related duties as required or requested.
  • Negotiated favorable settlements with claimants, attorneys, and other insurance carriers to minimize financial risk for the company.
  • Examined claims forms and other records to determine insurance coverage.

Expo / Lead

Scalzotto Italian Restaurant
11.2023 - 11.2024
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Paid attention to detail while completing assignments.
  • Learned and adapted quickly to new technology and software applications.
  • Had to maintain labor percentages at a low level while maximizing profits for this family-owned restaurant.

Craft Beer Bartender / Server

Boser Geist Brewing Company
11.2022 - 11.2023
  • Perform all guest contact activities in a cordial, efficient and professional manner; maintaining a commitment to guest satisfaction.
  • Basic mathematical skills for handling physical currency / returning proper amounts of change
  • Know and comply with state liquor laws. (RAMP Certified)
  • Monitor and control alcohol consumption from our guests to ensure guest safety
  • Communicate and attend to our guests in a timely manner
  • Work with others in order to keep all areas clean and stocked to company standards at all times
  • Helping train new employees on how to operate the TOAST POS system, while also helping perform manager functions around the brewery.
  • Increased bar revenue through the development and promotion of specialty drinks and themed events.
  • Assisted management in reducing waste by implementing proper portion control measures during drink preparation.

Customer Service Representative

Coinbase
02.2022 - 06.2022
  • Delivered an extraordinary customer experience by handling issues efficiently, effectively and accurately in a high volume environment. Excelled at conflict resolution, problem solving and identifying customer needs.
  • Expert at utilizing in-house customer service platforms such as Salesforce, TalkDesk and Slack to respond to customer inquiries.
  • Developed a deep subject mastery of complex financial and cryptocurrency concepts by attending online e-learning courses.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

Cast Member

Walt Disney World
08.2021 - 02.2022
  • Provided exemplary customer service through prompt issue resolution and exceptional attention to detail proven by recognition received from both customers and direct management.
  • Efficient in all codes and signals known across Disney property allowing for global communication across multiple departments while taking ownership during emergency situations.
  • Focused on the safety of Guests, Cast & the Walt Disney World Parks and Resorts by managing, prioritizing, and responding to customer issues, inquiries, and escalations.
  • Maintained confidentiality of work products and used strict discretion when discussing work details and strategies.
  • Enhanced guest experience by providing exceptional customer service and maintaining a positive attitude.

Server

Agave Azul
10.2019 - 01.2022
  • Basic knowledge of the menu, garnishes and background of all our items.
  • Developed and implemented a successful system to expedite beverage distribution and increase customer satisfaction.
  • Worked to establish customer rapport for a newly renovated restaurant location earning consistent commendations for exemplary customer service and contributing to the rapid growth in new and returning customers.
  • Served in a series of increasingly responsible positions including food runner, server, bartender and barback.
  • Best performing waiter in terms of customer satisfaction and retention, menu presentation and upselling.
  • Proficient with the Toast POS system.

Education

Associate of Arts - Business Management

Front Range Community College
Westminster, CO
05-2026

Southern Technical College
Sanford, FL
01.2020

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USMC Motor Vehicle Operator Course
Ft. Leonard Woods, Missouri
01.2013

Skills

  • Skilled in English-Spanish translation
  • Cross-functional teamwork
  • Service excellence
  • Effective problem resolution
  • Operational efficiency management
  • Communication
  • Multi-tasking
  • Training & Development

Languages

Spanish
Native or Bilingual
Portuguese
Limited Working
Italian
Elementary

Timeline

Expo / Lead

Scalzotto Italian Restaurant
11.2023 - 11.2024

Craft Beer Bartender / Server

Boser Geist Brewing Company
11.2022 - 11.2023

Claims Adjuster

Crawford & Company
09.2022 - Current

Customer Service Representative

Coinbase
02.2022 - 06.2022

Cast Member

Walt Disney World
08.2021 - 02.2022

Server

Agave Azul
10.2019 - 01.2022

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USMC Motor Vehicle Operator Course

Associate of Arts - Business Management

Front Range Community College

Southern Technical College

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Oscar Enamorado Jr.