Oscar Gallaga
Wenatchee
Summary
Dynamic Parts Manager with over 8 years of experience in the automotive industry, specializing in inventory management and exceptional customer service. Proven ability to enhance team performance through strategic coaching and process improvements, resulting in increased customer satisfaction and repeat business. Expertise in cultivating strong customer relationships while optimizing operations for timely fulfillment. Eager to leverage leadership skills and operational acumen in a fast-paced environment, contributing to organizational success.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Parts Manager
Town Nissan Inc.
Wenatchee, WA
12.2019 - Current
- Lead daily operations for the parts department, managing inventory, wholesale accounts, and retail sales.
- Implement process improvements to streamline backorder management and ensure timely fulfillment.
- Coach and develop staff to enhance team performance and customer service standards.
- Build and maintain strong customer relationships, ensuring repeat business and high satisfaction.
- Developed and implemented efficient parts ordering processes to reduce lead times.
Sales Manager
AutoZone
Wenatchee, WA
01.2019 - 02.2020
- Directed sales floor operations with a focus on upselling and meeting sales targets.
- Supervised employees to improve customer service and product knowledge.
- Led sales initiatives to exceed quarterly targets through strategic planning and team collaboration.
Logistics/Sales Associate
Office Depot
Wenatchee, WA
01.2017 - 12.2019
- Received and processed freight shipments, ensuring accurate stock placement.
- Assisted customers with product inquiries and purchase needs.
- Assisted customers with product selection and provided expert knowledge on office supplies.
Sales Person
Apple Valley Wireless
Wenatchee, WA
07.2016 - 11.2016
- Managed inventory ordering, stocking, and organization.
- Performed opening/closing duties, including cash handling and end-of-day reconciliation.
- Key Skills Used: Inventory Planning
Education
Bachelor Degree - Digital Design
Wenatchee Valley College
Wenatchee, WA07-2017
High School Diploma - undefined
Brewster Highschool
06-2016
Skills
- Supplier management
- Management
- Records management
- Month-End Close Process
- Direct sales
- Inventory management
- Analysis skills
- Customer service
- Retail sales
- Microsoft Office
- Outside sales
- Sales
- Computer skills
- Invoice processing
Accomplishments
- Achieved an inventory variance within 1% by enforcing proper parts handling and storage standards, completing accurate physical counts, and ensuring consistent, detailed documentation.
Certification
- Driver's License
- CPR Certification
- Forklift Certification
Languages
Spanish
Bilingual
English
Timeline
Parts Manager
Town Nissan Inc.
12.2019 - Current
Sales Manager
AutoZone
01.2019 - 02.2020
Logistics/Sales Associate
Office Depot
01.2017 - 12.2019
Sales Person
Apple Valley Wireless
07.2016 - 11.2016
High School Diploma - undefined
Brewster Highschool
Bachelor Degree - Digital Design
Wenatchee Valley College