OSCAR GUEVARA
Baltimore,MD
Summary
Dynamic professional with a proven track record at Mama's On The Half Shell, excelling in customer service and staff development. Enhanced guest satisfaction through effective problem-solving and team motivation, while managing inventory and reducing costs. Skilled in employee scheduling and training, fostering a collaborative and efficient work environment.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Manager's Assistant
Mama's On The Half Shell
Baltimore, MD
02.2025 - Current
- Coordinated daily operations to ensure efficient workflow and optimal guest experiences.
- Assisted in scheduling staff shifts, optimizing manpower for peak service times.
- Managed inventory levels, ensuring timely procurement and minimizing waste.
- Developed training materials for new hires, enhancing onboarding efficiency.
- Improved customer satisfaction ratings, addressing client concerns promptly and professionally.
- Reduced operational costs with thorough budget analysis and effective cost-saving measures.
Server
Nachos Mama's
Baltimore
12.2001 - 01.2025
- Provided exceptional customer service in fast-paced dining environment.
- Managed multiple tables efficiently, ensuring timely order delivery and guest satisfaction.
- Collaborated with kitchen staff to facilitate smooth communication and accurate order processing.
- Assisted in training new servers on menu items and service best practices.
Education
High School Diploma -
Dundalk High School
Baltimore, MDSkills
Customer service
Money handling
Staff development
Team motivation
Schedule oversight
Employee scheduling
Problem-solving
Customer service and satisfaction
Employee engagement
Certification
Food service
TIPS
Languages
Spanish
Native or Bilingual
Timeline
Manager's Assistant
Mama's On The Half Shell
02.2025 - Current
Server
Nachos Mama's
12.2001 - 01.2025
High School Diploma -
Dundalk High School