Oscar Gutierrez Herrera

• Contributed to a positive work environment by cooperating with colleagues and maintaining open lines of communication across departments.
• Utilized strong interpersonal communication skills during client interactions, resulting in increased trust and fostering long-lasting relationships.
• Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
• Managed deposits, withdrawals and wire transfers to process smooth banking transactions for clients.
• Improved customer satisfaction by providing personalized banking solutions and exceptional service.
• Promoted financial products by maintaining excellent service offering knowledge.
• Delivered comprehensive financial advice, strengthening client relationships and promoting long-term loyalty.
• Contributed to a positive work environment, fostering teamwork among colleagues to enhance productivity levels.
• Answered customer questions and explained available services such as deposit accounts, bonds, and securities.
• Processed deposits, withdrawals and ACH transfers accurately.
• Expanded client base by promoting new financial products.
• Enhanced digital banking adoption among clients with targeted education initiatives.
• Collected customer information and completed new account forms.
• Backed up teller team by handling needs of new and existing customers at main counter.

• Worked with customers to develop designer landscaping plans for various budgets.
• Designed and drafted planting plans for formal gardens and perennial flowerbeds.
• Provided expert lawn care, mulching, aerating and trimming around walks, walls and flower beds.
• Maintained routine landscaping schedules to boost lawn health.
• Maintained grounds by trimming, weeding and general clean-up.
• Planted bulbs, trees, bushes and flowers for residential and commercial clients.
• Operated landscaping equipment with focus on safety and machine longevity.
• Monitored weekly and daily scheduled tasks to achieve desired workflow speed.
• Developed lasting customer relationships and grew network over time.

• Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.
• Promoted financial products by maintaining excellent service offering knowledge.
• Worked closely with management to strategize sales techniques to increase branch production and customer service.
• Balanced cash drawers and vault accounts on daily basis with zero discrepancies.
• Networked to increase client base and encourage existing clients to expand financial portfolios.
• Achieved consistent recognition as top sales performer.
• Created innovative financial solutions to meet customer needs and provide competitive edge.
• Maximized revenue through improved sales techniques and branch productivity.
• Presented new and additional products and services to existing customers.
• Backed up teller team by handling needs of new and existing customers at main counter.
• Balanced ATM every other week and made sure it was up to date and loaded.

Responsible

• Maintained neat and organized backroom to easily access merchandise and drive sales.
• Lead a team of 6 to receive, unbox, and distribute products.
• Set up displays of merchandise to market new products to customers.
• Responsible for merchandise to move onto the the sales floor.
• Labeled, organized and located inventory items in staging areas or on shelves according to quantity, size or type of material.
• Recorded information, shortages and discrepancies to keep records current and accurate.
• Analyzed inventory to identify excess, slow-moving and obsolete inventory and oversaw disposition.