Oscar Hernandez
Denton,TX
Summary
Adaptable professional with 4+ years of experience and a proven knowledge of customer service, data entry, administrative work and underwriting. Aiming to leverage my skills to successfully become a more valuable employee and useful asset to the company.
Overview
6
6
years of professional experience
Work History
Retail Merchendaiser
Peak Peeps, Inc.
06.2024 - Current
- Select sales items to be stocked, displayed and sold to maximize sales performance
- Visit different retail locations, document retail stock, prepare reports about store visits, inspect store displays and rearrange products in stock
Pest Control Technician
BRD Pest Solutions
03.2024 - 06.2024
- Go to customer's homes and apply pesticide and insecticide granules around the exterior and interior of their homes.
Underwriting Administrator
Triumph Business Capital
06.2022 - 01.2024
- I work with several applications such as Salesforce, Delta, Microsoft Office including outlook/excel/word, Adobe acrobat and Slack
- Very meticulous and detail-oriented work where room for error is limited.
Client Service Experience
Triumph Business Capital
08.2021 - 05.2022
- Receiving and making phone calls from clients who need assistance in accessing their online account.
Integration Client Support
Caliber Collision
02.2021 - 07.2021
- Working with insurance companies such as Allstate, State Farm and Esurance
- Providing information that they need from Caliber Collision repair shops such as, certifications, background history from General Managers and general information about the shop
- Whenever a new Caliber Collision shop opens I am one of many people that makes sure that the shops provide any important information that the insurance companies will need from them.
Contact Center Administrator
Caliber Collision
02.2020 - 02.2021
- Make sure Allstate assignments are dispatched to the caliber shops via ERL
- Dispatch Mercury Casualty assignments as well so that shops can have access to them
- Respond to assignment request emails sent by shops
- Send appointment request emails to the shops
- Make phone calls and send emails to various insurance companies so that they can send assignments to the caliber shops that need them
- Load level assignments via CCC one
- Proficient in CARE, CCC one, Mitchell and MAX.
Contact Center Representative
Caliber Collision
10.2018 - 01.2020
- Call customers and schedule estimate and repair appointments for their vehicles
- Handle customer complaints and redirect them to the right person that can solve their issues, for example contacting the store manager/regional manager and etc
- Set up tows and make sure the vehicle gets sent to the right shop
- Load level assignments via CCC one.
Education
Associate's degree - Computer Information Technology
North Central Texas College
Corinth, TX05.2016
High School Diploma - undefined
DENTON HIGH SCHOOL
Denton, TX05.2013
Skills
- 55 wpm and plus
- Proficient in all Microsoft Office programs
- Plenty of experience using Salesforce, CCC one, CARE, Mitchell and auto text
- Bilingual: can speak, read, write in Spanish and English
- Administrative experience
- Customer service
- Microsoft Office
- Multitasking
- Attention to Detail
- Data Entry
- Quick Learner
- Retail Merchandising
- Customer Service
Personal Information
Willing To Relocate: Anywhere
Workauthorization
Authorized to work in the US for any employer
Timeline
Retail Merchendaiser
Peak Peeps, Inc.
06.2024 - Current
Pest Control Technician
BRD Pest Solutions
03.2024 - 06.2024
Underwriting Administrator
Triumph Business Capital
06.2022 - 01.2024
Client Service Experience
Triumph Business Capital
08.2021 - 05.2022
Integration Client Support
Caliber Collision
02.2021 - 07.2021
Contact Center Administrator
Caliber Collision
02.2020 - 02.2021
Contact Center Representative
Caliber Collision
10.2018 - 01.2020
Associate's degree - Computer Information Technology
North Central Texas College
High School Diploma - undefined
DENTON HIGH SCHOOL
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