Brooke Danielle Fairweather
Palmdale,CA
Summary
An ambitious, graduate student eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Have knowledge and skills in constitutional procedures, customer service retention procedures, and research methods. Main goal is to work with a progressive company in order to showcase my tenacity and willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
Work History
Retail Brand Experience Associate
Avocado Green Brands
08.2021 - 08.2022
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Introduced, navigated, and cross-trained leadership team on new technical programs to educate on most efficient ways to answer and complete customer needs
- Answered 50+ emails per day while simultaneously taking live chats to ensure no customer would be waiting longer than 48-hour period
- Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
- Consulted with outside parties to resolve discrepancies and create expert solutions.
- Conducted and advised customers on troubleshooting products to maximize customer satisfaction and decrease product return rate to maximize profits
- Delivered excellent customer service, resulting in consistent 98% customer satisfaction rating.
Hostess/Take-Out Server/Bookkeeper
BJ's Restaurant & Brewhouse
07.2016 - 02.2020
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Scheduled numerous reservations and managed seating arrangements simultaneously in high-traffic restaurant while maintaining calm, professional demeanor.
- Analyze payroll or tip write-out discrepancies while ensuring all mobile-pay payments are completed
- Input tip transfers and cash shortages into corporation’s system and record amounts over $50
- Memorize new deals and promotions going on in restaurant to ensure proper advertising needs are met
- Switch employee’s payroll from BJs Employee Credit Card to direct deposit for their specific bank
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Dog Stylist/ Bather
PetSmart Charities
05.2017 - 01.2019
- Increase revenue and expand portfolio by prospecting targeted new clients
- Contributed to client retention by consistently providing outstanding customer service to both clients and pets.
- Handled administrative work such as answering telephones and scheduling appointments for visits
- Print, prepare, and review daily log of time with dogs for calculating payments, itemizing activities and services provided.
- Met with clients to discuss grooming and style preferences prior to caring for animals.
- Treat pets with extreme care and monitor them for signs of stress or injury as crisis intervention planning
- Delivered continuous focus and attention to lodged animals, promoting high level of care and oversight.
Education
Bachelor of Science - Criminal Justice
California State University - Long Beach
Long Beach, CA05.2021
Associate of Science - Administration of Justice
Antelope Valley College
Lancaster, CA05.2018
Skills
- Google Analytics
- All Microsoft Office Programs
- Shopify
- 55 WPM
- Pivot Tables
- POS Inventory System Operation
- Foundational Legal Education
- Ethical Leadership Skills
- Adaptable and Flexible
- Strong Communication and Interpersonal Skills
- Team-Player
- Customer Needs Assessments
- Excellent Written Communication
Timeline
Retail Brand Experience Associate
Avocado Green Brands
08.2021 - 08.2022
Dog Stylist/ Bather
PetSmart Charities
05.2017 - 01.2019
Hostess/Take-Out Server/Bookkeeper
BJ's Restaurant & Brewhouse
07.2016 - 02.2020
Bachelor of Science - Criminal Justice
California State University - Long Beach
Associate of Science - Administration of Justice
Antelope Valley College
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