Experienced HR and Payroll Manager with a strong background in payroll administration, employee relations, onboarding, and compliance. Detail-oriented and highly organized professional skilled at managing confidential information, streamlining processes, and supporting daily HR operations in fast-paced environments.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Payroll Manager
Fairmont Breakers Long Beach
Long Beach, CA
11.2024 - Current
Reviewed and processed payroll adjustments, ensuring compliance with company policies for bonuses, commissions, deductions, and retroactive payments.
Ensure payroll is processed in compliance with local, state, and federal laws.
Manage end-to-end payroll processing for all employees, ensuring accuracy and timeliness.
Respond to internal and external audits related to payroll.
Maintain up-to-date knowledge of payroll regulations and tax laws.
Oversee payroll systems and ensure accurate data entry and system integrity.
Supervise, train, and mentor payroll staff.
Investigate discrepancies and reconcile payroll accounts as needed.
Monitor and analyze labor costs regularly to ensure alignment with budgetary goals.
Analyze variances against budget, forecast, and prior periods.
Confirm all journal entries and adjustments are submitted by relevant teams.
Reconcile key accounts.
Generate preliminary financial statements
Ensure proper classification and cut-off of revenues and expenses.
Conduct month-end close review meetings with the finance team.
Coordinate the preparation, consolidation, and monitoring of annual budgets.
Conduct financial forecasting, budgeting, and variance analysis.
Prepare documentation and respond to audit inquiries.
Ensure payroll data supports labor cost reporting and forecasting.
Streamlined payroll processing for over 500 employees, ensuring timely and accurate disbursement of salaries.
Led implementation of new payroll software, enhancing efficiency and reducing processing errors.
Human Resources Manager/Payroll Manager
Maya Hotels
Long Beach, CA
12.2023 - 11.2024
Managed recruitment processes, including job postings, interviews, and onboarding for new hires.
Coordinated benefits administration and processed employee leave requests, ensuring compliance with company policies and legal requirements.
Assisted in the development of new HR policies and procedures, enhancing overall efficiency.
Coordinated employee engagement activities and assisted in organizing company events.
Developed and conducted training programs on compliance, leadership, and professional development.
Oversee the payroll process for 250 employees, ensuring accurate and timely payment of wages, bonuses, and deductions.
Ensure compliance with federal, state, and local payroll regulations and prepare related reports.
Manage year-end processing and ensure accurate filing of W-2s and other required tax documents.
Processed payroll for 250 employees, including salary, hourly wages, and commissions.
Reviewed and verified payroll data for compliance with company policies and legal requirements.
Resolved payroll discrepancies and handled employee inquiries regarding payroll issues.
Develop and execute staffing plans to meet workforce needs, ensuring the timely hiring of qualified candidates
Conduct thorough job analysis to identify essential job requirements and qualifications
Source candidates through various channels, including job boards, social media, and professional networks
Screen resumes and applications to identify qualified candidates for further consideration
Conduct phone and in-person interviews to assess candidates' skills, experience, and cultural fit
Collaborate with hiring managers to understand their staffing needs and provide guidance on the selection process
Coordinate and schedule interviews, assessments, and background checks
Negotiate job offers and assist with the onboarding process for new hires
Maintain accurate and up-to-date records of candidate interactions and hiring processes
Stay current with industry trends and best practices in staffing and recruitment
Participated in career fairs and other recruiting events to attract top talent
Managed the whole onboarding process, ensuring that all pre-employment processes and forms were completed accurately
Prepared and maintained payroll documentation, including timesheets, attendance records, and employee information
Maintained and updated employee payroll records, including tax withholdings, benefits, and deductions.
Scheduled interviews with potential candidates, filled out required paperwork and prepared introduction manuals.
Advertised job opportunities on social media platforms and job boards.
Collaborated with manager to determine department's short and long-term hiring needs.
Managed applicant tracking system (ATS) database by entering, updating and maintaining candidate contact details, resumes, and supporting documentation.
Developed and facilitated new-hire orientations.
Software Training Specialist/ Supervisor
Fidelity National Title
Long Beach, CA
12.2020 - 02.2023
Providing analysis and problem-solving, technical assistance and support coordination to staff for computer hardware, software, networking, and applications systems
Strategies new ideas on identifying training needs
Utilizes performance metric tools to assess effectiveness of training programmers
Work Directly with individuals to develop improvement plans
Oversee develop of training programmer scope and course materials
Collaborate with the company's management to identify training needs and schedule appropriate training sessions for employees
Develop systems to monitor and ensure employees are performing their responsivities according to the training
Ensure the compliance of the company's employees to cooperate with standards and procedures during training sessions
Documented participation and evaluated learning for each participant.
Provide support and mentoring for new employees while conducting an evaluation and identifying sections where improvements are needed.
Assessed additional needs based on training progress and collaborated with management to meet requirements.
Software Training Specialist/ Supervisor
Fidelity National Title
Long Beach, CA
12.2022 - 01.2023
Providing analysis and problem-solving, technical assistance and support coordination to staff for computer hardware, software, networking, and applications systems.
Strategies new ideas on identifying training needs.
Utilizes performance metric tools to assess effectiveness of training programmers.
Work Directly with individuals to develop improvement plans.
Oversee develop of training programmer scope and course materials.
Collaborate with the company's management to identify training needs and schedule appropriate training sessions for employees.
Develop systems to monitor and ensure employees are performing their responsivities according to the training.
Ensure the compliance of the company's employees to cooperate with standards and procedures during training sessions.
Provide support and mentoring for new employees while conducting an evaluation and identifying sections where improvements are needed.
Escrow Officer
Ticor Title Company
01.2019 - 01.2023
Scheduled closing appointments for seller and buyer or arranged for delivery of documents for out of area closings.
Prepared documents for closing and handled complete disbursement and follow up of escrow transactions.
Manage deadlines
Oversee the monetary transaction details between the seller, buyer and in some cases, lender
Ensuring that the ownership deed is firmly in place before the deal is finalized
Research customer files and prepare real estate closing documents
Review the contracts regarding the real estate in question and ensure that the property is clear of dues and mortgages
Collaborate with loan officers, real estate agents, and customers to ensure closing requirements are met and disburse funds from transactions
Increase productivity by implementing standard file processing procedures and organizing a supply ordering system
Assist in resolving and satisfying client requests and internal operational issues
Increase productivity by implementing standard file processing procedures and organizing a supply ordering system
Encourage creative thinking, problem solving, and empowerment as part of the facility management group to improve morale and teamwork
Strategically plan methods to achieve operational goals and targets
Receive, review, and receipt earnest money for all residential and commercial contracts
Open title and escrow orders playing close attention to detail
Managed real estate closing process in compliance with applicable standards and legal requirements.
Returned executed loan packages to lender for review and approval in accordance with lender instructions.
Communicated requirements and title exception information to clients.
Escrow Officer
Ticor Title Company
Downey, CA
02.2018 - 01.2022
Strategies new ideas on identifying training needs.
Utilizes performance metric tools to assess effectiveness of training programmers.
Work Directly with individuals to develop improvement plans.
Oversee develop of training programmer scope and course materials.
Manage deadlines
Oversee the monetary transaction details between the seller, buyer and in some cases, lender
Ensuring that the ownership deed is firmly in place before the deal is finalized
Research customer files and prepare real estate closing documents.
Review the contracts regarding the real estate in question and ensure that the property is clear of dues and mortgages
Collaborate with loan officers, real estate agents, and customers to ensure closing requirements are met and disburse funds from transactions.
Increase productivity by implementing standard file processing procedures and organizing a supply ordering system
Assist in resolving and satisfying client requests and internal operational issues
Increase productivity by implementing standard file processing procedures and organizing a supply ordering system
Encourage creative thinking, problem solving, and empowerment as part of the facility management group to improve morale and teamwork
Strategically plan methods to achieve operational goals and targets
Receive, review, and receipt earnest money for all residential and commercial contracts
Open title and escrow orders playing close attention to detail
Intake coordinator/Billing Clerk
Newport Children's Medical Group
03.2016 - 12.2019
Entered customer orders and billing information into the company's database
Communicated with referral sources, physicians, and associated staff to check documentation for proper signatures.
Verified accuracy and completeness of data entry and resolved errors as needed
Organized paperwork such as charts and reports for office and patient needs.
Collaborated with the sales team to ensure timely processing of orders
Managed and maintained customer files and records
Assisted with customer service inquiries and other administrative tasks as needed
Verify insurance
Reconciliation and Deposits
Maintaining Inward & Outward registers
Office Administration
To attend Telephone calls (Incoming & outgoing)
Co-ordination with internal as well as external customers / clients
Weekend Management
Generate accurate and timely invoices for customers using QuickBooks
Maintain and update customer information in the company's database
Respond to customer inquiries regarding billing issues, payments, and refunds
Manage accounts receivable and follow up on overdue payments
Collaborate with the accounting team to reconcile customer accounts and resolve discrepancies
Participate in monthly financial reporting and analysis
Answered phone calls and provided new clients with required paperwork to initiate service.
Intake coordinator/Billing Clerk
Newport Children's Medical Group
Newport Beach, CA
03.2016 - 12.2018
Entered customer orders and billing information into the company's database
Verified accuracy and completeness of data entry and resolved errors as needed
Collaborated with the sales team to ensure timely processing of orders
Managed and maintained customer files and records
Assisted with customer service inquiries and other administrative tasks as needed
Verify insurance
Reconciliation and Deposits
Maintaining Inward & Outward registers
Office Administration
To attend Telephone calls (Incoming & outgoing)
Co-ordination with internal as well as external customers / clients
Weekend Management
Generate accurate and timely invoices for customers using QuickBooks
Maintain and update customer information in the company's database
Respond to customer inquiries regarding billing issues, payments, and refunds
Manage accounts receivable and follow up on overdue payments
Collaborate with the accounting team to reconcile customer accounts and resolve discrepancies
Participate in monthly financial reporting and analysis
Sales Agent
GREAT DANE, LLC
02.2014 - 12.2017
Provided exceptional customer service, resolving inquiries and issues promptly and effectively
Negotiated contracts and pricing terms, leading to increased profitability and long-term customer partnerships
Built and maintained strong relationships with key accounts, resulting in repeat business and referrals
Collaborated with cross-functional teams to ensure timely and accurate order processing and delivery
Conducted thorough client needs assessments to understand staffing requirements and provided tailored solutions
Managed the end-to-end recruitment process, including job postings, candidate selection, and offer negotiation
Developed and maintained a robust client portfolio, nurturing long-term partnerships with key accounts
Prospected and acquired new clients through various channels, resulting in 19% increase in client base
Developed and implemented sales strategies to penetrate new markets and expand business opportunities
Monitored market trends and competitor activities, providing insights to enhance sales and marketing strategies
Collaborated with internal teams to ensure successful onboarding and client satisfaction.
Accounts Payable/Receivable Manager
RP Designs ( Part-Time)
Los Angeles, CA
01.2014 - 06.2017
Process and review a high volume of vendor invoices for accuracy, completeness, and appropriate documentation
Ensure timely and accurate payments to vendors by performing regular reconciliations and resolving discrepancies in a timely manner
Manage vendor relationships and respond to inquiries regarding payment status or invoice discrepancies
Assist with month-end close processes by preparing and analyzing AP aging reports, accruals, and reconciliations
Collaborate with cross-functional teams to improve processes and procedures related to AP
Processed vendor invoices and employee expense reports using QuickBooks and Excel
Maintained accurate and complete vendor files and updated vendor information as necessary
Resolved billing discrepancies and communicated with vendors to ensure timely payments
Assisted with month-end close processes, including preparing journal entries and reconciling accounts
Recruiter/Accounting Manager
Cordination Personal Plus
Norwalk, CA
03.2011 - 06.2014
Assisted with recruitment and selection processes, including reviewing resumes, conducting phone screens, and scheduling interviews
Managed banking reconciliations and monthly balance sheet statements.
Managed journal entries, collection efforts, reconciliations, and payroll processing.
Generated monthly and quarterly financial statements for executive review.
Maintained employee records and updated HR systems
Assisted with benefits administration and payroll processing
Collaborated with other departments to achieve accurate and prompt financial reporting.
Coordinated employee events and activities
Managed the onboarding process for new employees, including conducting orientation sessions and coordinating training programs
Coordinated performance management processes, including conducting employee evaluations and developing improvement plans
Provided guidance and support to managers and employees on HR policies and procedures
Posted customer payments to the appropriate accounts
Researched and resolved billing discrepancies and issues
Conducted collections calls to ensure timely payments from customers
Processed credit memos and refunds as necessary
Prepared and submitted reports on accounts receivable aging to management
HR Talent Acquisition Specialist/ Accounting
Personal Plus
Norwalk, CA
03.2010 - 06.2014
Assisted with recruitment and selection processes, including reviewing resumes, conducting phone screens, and scheduling interviews.
Maintained employee records and updated HR systems.
Assisted with benefits administration and payroll processing.
Coordinated employee events and activities.
Managed the onboarding process for new employees, including conducting orientation sessions and coordinating training programs.
Coordinated performance management processes, including conducting employee evaluations and developing improvement plans.
Provided guidance and support to managers and employees on HR policies and procedures.
Posted customer payments to the appropriate accounts
Researched and resolved billing discrepancies and issues
Conducted collections calls to ensure timely payments from customers
Processed credit memos and refunds as necessary
Prepared and submitted reports on accounts receivable aging to management
Education
Psychology (Associate) -
Cypress College
Cypress, CA
12-2016
Upper secondary education - undefined
Bachelor's degree - undefined
Bachelor's degree - finance
Psychology (Associate) - undefined
Cypress College
Cypress, CA
01-2016
Skills
Data entry
Attention to detail
Payroll processing
Benefits administration
Internal audits
Payroll
Time & attendance systems
HR support
Payroll training
Payroll software expertise
New hire processing
Certification
Real Estate License
Professional in Human Resources - International (PHRi), HR Certification Institute