Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
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Oscar Hernandez Martin

Oscar Hernandez Martin

Flight Attendant
Tamarac,USA

Summary

Professional with experience in customer service for over 10 years , prepared for this role. Strong focus on teamwork and adaptability, ensuring smooth operations and exceptional passenger experiences. Skilled in conflict resolution and communication, with calm and approachable demeanor that fosters trust and cooperation among colleagues and customers.

Knowledgeable Flight Attendant with solid background in delivering exceptional passenger service. Proven track record of managing in-flight emergencies and providing excellent customer care. Demonstrated ability to communicate effectively and resolve conflicts efficiently.

A highly professional aviation service provider prepared to bring strong customer service acumen and safety compliance expertise to role. Known for fostering teamwork and delivering reliable service in dynamic environments.

Experienced with providing top-tier in-flight service and maintaining safety standards. Utilizes effective communication and problem-solving skills to handle diverse passenger needs and situations. Track record of ensuring smooth operations and delivering positive flight experience.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Flight Attendant

Spirit Airlines Inc.
11.2015 - Current
  • Assisted passengers with boarding and deplaning to maintain a smooth process.
  • Provided in-flight service, including meal distribution and beverage offerings.
  • Addressed passenger inquiries and resolved issues to enhance customer satisfaction.
  • Monitored cabin conditions and reported maintenance needs to the flight crew.
  • Managed emergency situations by executing evacuation procedures and first aid protocols.
  • Collaborated with team members to ensure adherence to safety protocols during flights.
  • Ensured passenger safety by conducting pre-flight briefings and safety demonstrations.

Retail Sales Associate

Macys Department Store
12.2013 - 11.2015
  • Assisted customers in locating products throughout the store.
  • Maintained visual merchandising standards to enhance product displays.
  • Processed transactions efficiently at the point of sale.
  • Provided product knowledge and recommendations to shoppers.
  • Handled customer inquiries and resolved concerns professionally.
  • Promoted store promotions and loyalty programs actively.
  • Participated in training new associates on store procedures.
  • Assisted customers with finding the right product for their needs.

Accountant

CITMA
09.2008 - 04.2013
  • Handled day-to-day accounting processes to drive financial accuracy.
  • Reconciled accounts and reviewed expense data, net worth, and assets.
  • Documented cash, credit, fixed assets, accrued expenses, and line of credit transactions.
  • Gathered financial information, prepared documents, and closed books.
  • Assisted in reducing outstanding accounts receivable balances by diligently following up on overdue invoices.
  • Maintained accurate records of fixed assets, including acquisition costs, depreciation schedules, and current values for insurance purposes.
  • Completed daily cash functions like account tracking, payroll and wage allocations, budgeting, donating, and cash, and banking reconciliations.
  • Maintained up-to-date knowledge on professional accounting standards to manage financial recordkeeping.

Education

Bookkeeping And Quickbooks Certificate -

Miami Dade College
Miami, FL
07-2014

Bachelor of Accounting -

University of Las Villas
06-2008

Skills

  • Emergency response
  • Safety protocols
  • In-flight service
  • Customer service
  • Conflict resolution
  • Passenger management

Accomplishments

  • Provided exceptional service to travelers and ensured that issues were resolved quickly, resulting in an above-average performance rating.
  • Took on additional crew responsibilities when other flight attendants were overwhelmed, which provided valuable on-the-job training in different roles.
  • Resolved product issue through consumer testing.

Certification

  • Licensed Flight Attendant -
  • Licentiate in Accounting and Finances

Languages

SpanishNative/ Bilingual
Italian
Limited

Timeline

Flight Attendant

Spirit Airlines Inc.
11.2015 - Current

Retail Sales Associate

Macys Department Store
12.2013 - 11.2015

Accountant

CITMA
09.2008 - 04.2013

Bookkeeping And Quickbooks Certificate -

Miami Dade College

Bachelor of Accounting -

University of Las Villas