Oscar Langarica
Vancouver
Summary
IT support professional with hands-on experience troubleshooting with Windows and Mac systems, hardware peripherals, and software issues. Familiar with USB, Bluetooth, and wireless technologies, with strong communication and problem solving skills. Seeking to use my technical support expertise in a fast-paces enterprise support role at Logitech.
Overview
5
5
years of professional experience
Work History
Supervisor
Seize The Bagel
Vancouver
01.2021 - Current
- Trained and mentored new staff to ensure adherence to customer service and food preparation standards, enhancing team capability.
- Resolved customer service issues according to established guidelines, ensuring timely and effective solutions for customer concerns.
- Greeted customers, took orders, and provided personalized customer service to improve overall satisfaction.
IT Technician
WSU Vancouver
Vancouver
05.2022 - 05.2026
- Troubleshot network connectivity issues across university facilities.
- Documented technical procedures and user guides for common issues encountered.
- Troubleshot system issues related to network connectivity, software installation, configuration, and printing to ensure seamless user operations.
- Resolved networking and connectivity issues to restore connections and network access, enhancing overall user experience.
- Installed operating systems on computers to improve user accessibility and functionality.
Education
Bachelor of Science - Computational Science
Washington State University
Vancouver, WA05-2026
Skills
- Network troubleshooting
- Diagnose faults
- OS deployment
- Hardware installation
- Software installation
- Remote support
- Technical documentation
- IT documentation
- Problem resolution
- Team collaboration
- Customer service
Timeline
IT Technician
WSU Vancouver
05.2022 - 05.2026
Supervisor
Seize The Bagel
01.2021 - Current
Bachelor of Science - Computational Science
Washington State University