OSCAR LEONARDO SALGADO-ANDRADE

Stone Mountain,GA

Summary

Recent Information Technology graduate with a concentration in Cybersecurity and hands-on experience in technical support and troubleshooting hardware and software issues in dynamic environments. Possesses a strong foundation in Windows administration, Linux systems, networking, cybersecurity, and cloud technologies. Certified as an AWS Certified Cloud Practitioner and Pearson IT Specialist in Cybersecurity and Networking. Eager to contribute technical expertise, customer service skills, and problem-solving abilities in an IT Support Specialist or Help Desk Technician role.

Overview

Certification

years of professional experience

Work History

Tech Consultant

Target

10.2022 - Current

Provide technical guidance and support to customers regarding consumer technology products, devices, software, and connectivity solutions.
Troubleshoot hardware, software, wireless networking, and device configuration issues while maintaining high customer satisfaction.
Analyze customer needs and recommend technology solutions based on performance, compatibility, and business requirements.
Collaborate with team members to resolve technical concerns and ensure efficient daily operations.
Train and assist customers with device setup, software installation, account configuration, and technology best practices.
Maintain strong knowledge of current technology products, operating systems, and networking concepts to support customer needs.

Assistant Manager

NCG Cinema

06.2019 - 10.2022

Supervised daily operations and supported staff members in a fast-paced customer service environment.
Assisted with employee training, scheduling, and operational procedures.
Resolved customer issues while maintaining professionalism and strong communication skills.
Managed cash handling, reporting, and operational documentation with high attention to detail.
Coordinated with management and team members to ensure efficient operations and customer satisfaction.

Education

Bachelor of Science - Information Technology, Cybersecurity Concentration

Georgia Gwinnett College

12-2025

Skills

Operating Systems: Windows 10/11, Windows Server, Ubuntu Linux, AlmaLinux
Networking: TCP/IP, DNS, DHCP, Subnetting, Network Troubleshooting, Active Directory Fundamentals
Cybersecurity: Wazuh SIEM, Suricata IDS, Security Monitoring, Log Analysis, Endpoint Security Concepts, Vulnerability Awareness

Systems Administration: User Account Management, Group Policy Fundamentals, Virtualization (VirtualBox), SSH, Apache Web Server, Cron Jobs, Linux Administration
Cloud & Scripting: AWS Cloud Fundamentals, Bash Scripting, Python, SQL Fundamentals