Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Oscar Martinez

Newark,NJ

Summary

Proven track record at X-Port Services Inc., adeptly managing high-stress dispatch and office management with a focus on efficient route planning and customer relationship excellence. Leveraged Microsoft Excel and TMSEZ for data accuracy, enhancing decision-making and operational flow. Demonstrated multitasking prowess and exceptional communication, fostering professional relationships and respect across all levels. Bilingual. English / Spanish. Well-qualified dispatcher with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges. Driven Dispatcher with excellent leadership and problem-solving abilities. Highly organized and proactive with solid understanding of scheduling actions, adjusting routes and prioritizing issues. Dedicated to efficiency and reliability in personal work and collaborative projects.

Overview

18
18
years of professional experience

Work History

Dispatcher/Office Manager

X-Port Services Inc.
12.2006 - 06.2024
  • Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
  • Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
  • Directed dispatching, routing, and tracking of [Number] fleet vehicles.
  • Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
  • Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
  • Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.

Education

Communication, English Composition 1 ,

Thomas Edison State College
Trenton, NJ

High School Diploma -

Elizabeth High School
Elizabeth, NJ
06.1996

Skills

  • Data Entry / Microsoft Excel / TMSEZ
  • Prioritizing calls
  • Dispatch Coordination
  • Route Planning
  • Customer Relationship Management
  • Schedule Coordination
  • Maintaining call metrics
  • Multitasking Abilities
  • Excellent Communication

Attention to Detail

Languages

English
Spanish
Full Professional

Timeline

Dispatcher/Office Manager

X-Port Services Inc.
12.2006 - 06.2024

Communication, English Composition 1 ,

Thomas Edison State College

High School Diploma -

Elizabeth High School
Oscar Martinez