Oscar Martinez

• Managed customer service inquiries and complaints.
• Greeted clients and provided excellent customer service.
• Developed processes for improving customer service efficiency.
• Generated revenue by upselling and over exceeding sales target by 200%

• Adhered to state regulations regarding serving alcohol responsibly.
• Made friendly conversation with customers to provide enjoyable bar experience.
• Completed regular bar inventories and daily requisition sheets.
• Greeted guests with friendliness and professionalism.

• Greeted guests with friendliness and professionalism.
• Recommended food and drinks to patrons based on preference, pairings and special promotions.
• Made friendly conversation with customers to provide enjoyable bar experience.

• Documented prospect interactions, outcomes and actions in CRM platform.
• Developed performance improvement plans for outliers which boosted end of month performance from 50% to 80% of their initial evaluation.
• Communicated customer feedback and complaints to team members to promote proper resolution.
• Conducted interactive sales and service presentations to team members for better retention and team morale.

• Provided daily sales, conduct and call auditing reports directly to my supervisor.
• Trained new employees on procedures and policies to maximize team performance and customer satisfaction.
• Served as role model for mentees by demonstrating strong values and ethical standards.
• Regularly assessed progress and provided feedback to support continued development.

• Worked with multiple means of communication within fast-paced environment.
• Exceeded productivity targets and sales goals by 20% becoming a top sales rep of the team.
• Responded to customer requests, offering excellent support and tailored recommendations to address needs.

• Scheduled employees according to the volume of customers anticipated and placed a strategic plan to complete tasks efficiently.
• Boosted team performance by developing customer service training materials and conducting service training.
• Evaluated staff and generated reports detailing findings and

performance for employee development.

• Effectively communicated with other departments to solve customer issues.
• Ability to learn quickly and adapt to new situations.
• Exceeded production goals.•
• Assisted supervisors coaching and mentoring coworkers to meet goals.

• Processed customer transactions promptly, minimizing wait times.
• Quickly becoming familiar with different data entry logs and systems.
• Obtained and exceeded daily referral goals of the branch.•
• Earned the opportunity to coach coworkers on effective selling.