Oscar Monrreal Jr
Chicago,IL
Summary
Dynamic and flexible worker with a track record of accomplishments at The Home Depot who excels at solving problems and providing excellent customer service. used excellent organizational and communication abilities to improve customer satisfaction and optimize order fulfillment procedures. Exhibited a dedication to excellence by continuously fulfilling performance goals and establishing a positive connection with customers.
Overview
4
4
years of professional experience
Work History
Order Fulfillment Associate
The Home Depot
Brickyard Home Depot
02.2022 - Current
- Maintained a positive work environment by always showing enthusiasm for completing daily tasks and encouraging teamwork toward common objectives.
- Maintained communication between departments.
- Prioritized the timely processing and delivery of high-priority orders in order to satisfy customer needs.
- Simplified order fulfillment procedures through the use of effective picking and packing methods.
- Followed procedures at all times for personal and team safety.
- Contributed to developing a positive team atmosphere, train new employees, and exchange best practices for effective order fulfillment operations.
- Demonstrated a strong work ethic and dedication to order fulfillment excellence by constantly meeting performance standards.
- Greeted guests and provided customer service.
- Provided customer service when needed.
- Helped resolve customer complaints through effective communication.
- Effectively utilized time to guarantee that assignments were finished on time and that deadlines were met.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Operated a variety of machinery and tools safely and efficiently.
- Implemented strong people and interpersonal skills to approach customers and have conversations.
- Assisted with customer requests and answered questions to improve satisfaction.
Service Porter
Mcgrath City Honda
Chicago
06.2023 - 08.2023
- Performed cleaning and maintenance duties as directed.
- Communicated with coworkers and managers about completed duties.
- Greeted guests with warmth and professionalism for friendly, helpful service.
- Resolved guest inquiries punctually and politely for professional customer service.
- Completed sweeping, mopping, and window-cleaning.
- Stored supplies safely and securely to prevent theft and damage.
- Responded to customer requests efficiently and with knowledgeable assistance.
Lot Associate
The Home Depot
Chicago
04.2020 - 02.2022
- Responded to customer requests efficiently and with knowledgeable assistance.
- Assisted team members with loading and unloading merchandise for efficient customer service.
- Provided exceptional customer service, answering inquiries and directing customers to appropriate departments.
- Assisted customers with unloading and loading material to and from vehicles.
- Expedited order fulfillment process by gathering products from various departments for customer pickup.
- Performed tasks and errands in store to support supervisor.
- Established strong relationships with regular customers, fostering loyalty and repeat business.
- Conducted routine maintenance tasks such as sweeping, shoveling snow, or spreading ice melt during inclement weather conditions.
- Efficiently handled high-volume periods by multitasking effectively under pressure.
- Collaborated with store personnel to ensure proper inventory levels on the sales floor.
- Cleaned parking lot to provide clean and orderly environment.
- Followed rules and regulations to support safety initiatives.
- Managed disposal of trash and recycling materials in designated areas, maintaining cleanliness throughout the property.
- Maintained a clean, organized lot area to enhance safety and efficiency.
- Remained current on store promotions, events, and product offerings to provide accurate information to customers.
- Escorted drivers to vehicles and helped load or carry large items.
- Provided support to customers with special needs such as wheelchairs or carts when navigating through the store's entrance area.
Education
Bachelor of Science - Sports Medicine
Triton College
River Grove, IL06.2025
High School Diploma -
Elmwood Park High School
Elmwood Park 06.2023
Skills
- Time Management
- Customer Service
- Attention to Detail
- Interpersonal skills
- Communication
- Priortization
- Adaptability
- Problem-Solving Skills
Timeline
Service Porter
Mcgrath City Honda
06.2023 - 08.2023
Order Fulfillment Associate
The Home Depot
02.2022 - Current
Lot Associate
The Home Depot
04.2020 - 02.2022
Bachelor of Science - Sports Medicine
Triton College
High School Diploma -
Elmwood Park High School
Similar Profiles
SARAH MOREIRASARAH MOREIRA
District Hire Specialist Recruiter at HOME DEPOT POSITIONS, The Home DepotDistrict Hire Specialist Recruiter at HOME DEPOT POSITIONS, The Home Depot
Samantha BogertSamantha Bogert
Appliance Sales Associate at The Home DepotAppliance Sales Associate at The Home Depot
OSMAR VAZQUEZOSMAR VAZQUEZ
Sales Associate at The Home DepotSales Associate at The Home Depot
Isaiah StottIsaiah Stott
Garden Associate/Lot Associate/Cashier at The Home DepotGarden Associate/Lot Associate/Cashier at The Home Depot
Maria Lourdes CruzMaria Lourdes Cruz
Certified Pharmacy Technician at CVS CaremarkCertified Pharmacy Technician at CVS Caremark