Justin M. Alicea
Kissimmee,FL
Summary
Experienced in the hospitality industry with a wide range of skills in expertly mixing and serving beverages, efficiently managing bar inventory, and consistently ensuring customer satisfaction. Strong dedication to team collaboration, adaptability, and delivering high-quality results. Excels in providing exceptional service, handling high-pressure situations with ease, and maintaining a clean and organized workspace. Renowned for reliability, flexibility, and ability to create positive experiences for patrons. Committed to delivering outstanding service in every interaction.
Overview
8
8
years of professional experience
Work History
Bartender
Hilton Buena Vista Palace
04.2022 - Current
- Serve alcohol beverages, including beer, wine, liquor, and cocktails, to guests of legal age in a safe and responsible manner
- Maintain a clean, safe, and well-stocked bar area throughout each shift
- Process cash transactions using the Agilysys POS system, ensuring accuracy and efficiency
- Conduct daily inventory audits and place weekly orders for products and supplies needed
- Provide exceptional customer service, fostering a welcoming and safe environments for guests, and offering helpful information about property amenities and navigation
- Work independently as a sole bartender on weekday shifts and collaboratively with another bartender on busy nights and weekends
- Build strong relationships with guests, accommodate their requests, and resolve and service issues promptly and professionally
Server
Epcot’s Tutto Italia
12.2021 - 03.2022
- Provided exceptional customer service, ensuring guests had a magical experience at the restaurant
- Developed extensive knowledge of Italian wines and spirits to provide an authentic experience for guests
- Demonstrated proactive and proficient multitasking skills while maintaining effective communication and teamwork
- Processed cash and credit card transactions, and managed Disney meal plans and promotions for larger parties
Server
Planet Hollywood Observatory
01.2021 - 12.2021
- Company Overview: Disney Springs
- Established connections with guests, sharing the history of the restaurant concept while maintaining timely service in a high-volume setting
- Processed cash and credit card transactions, and managed Disney meal plans and promotions for larger parties
- Successfully managed food running, delivering large trays of food to maintain the flow of the restaurant, even with a smaller team due to Covid-19
- Disney Springs
Barback/Bartender
Morimoto Asia
01.2020 - 06.2021
- Provided exceptional support to the bartending team on both floor levels, ensuring seamless service delivery to guests at tables and bar counters
- Maintained a stocked and organized bar area, including alcohol, dining ware, and other essential items, to guarantee efficient and uninterrupted service throughout each shift
- Demonstrated expertise in safely transporting heavy food trays throughout the entire restaurant, including navigating multiple levels
- Utilized strong communication skills to prepare and present dishes tableside, delivering a unique and engaging experience for each guest
- Employed clear and effective communication to create a memorable and enjoyable experience for all diners, ensuring a positive and lasting impression of the restaurant
Autonomous Shuttle Specialist
Beep, Inc.
05.2020 - 03.2021
- Demonstrated proficiency with technological hardware, troubleshooting strategies, and concise documentation of issues or discrepancies
- Safely escorted guests throughout the town center, promoting popular attractions and providing excellent customer service
Server
Olive Garden Italian Restaurant
05.2019 - 01.2020
- Thrived in a fast-paced restaurant environment, efficiently managing table turns to ensure a seamless and timely experience for all guests
- Embodying the company culture, I provided authentic and sophisticated dining experiences, fostering connections with both local and tourist patrons to build a positive reputation for the store and its associates
- Successfully coordinated and serviced large parties and events, including birthday and anniversary celebrations, on a regular basis, delivering exceptional hospitality and ensuring memorable experiences for all guests
Guest Services
TopGolf Orlando
09.2017 - 05.2019
- Provided exceptional support to guests by delivering clear instructions on gameplay and safety procedures, offering assistance with equipment, and facilitating dining reservations as needed
- Collaborated with the Guest Services team to achieve a shared goal of delivering outstanding guest satisfaction, building strong relationships, and encouraging repeat visits
- Demonstrated a genuine commitment to hospitality and customer service, ensuring that all guests received personalized attention and care
- Utilized key skills, including: Effective communication with peers, managers, and guests; Accountability for ensuring a positive guest experience; Promotion of a fun, safe, and welcoming environment for all guests; Teamwork and collaboration to drive guest satisfaction and loyalty
Education
Associate of Arts - General Studies
Valencia College
Orlando, FL04.2019
High School Diploma -
Freedom High School
Orlando, FL06.2017
Skills
- Skilled at Managing Multiple Tasks
- Dedicated Work Ethic
- Effective Multitasking
- Advanced Problem Solving
- Customer Service Excellence
- Critical Problem Solving
- Quality Assurance Management
- Transaction Management
- Effective Team Collaboration
- Customer Engagement
- Cross-Department Collaboration
- Analytical thinking
Awards And Acknowledgements
2x Employee of the Quarter Nominee (Hilton Buena Vista Palace), National Honors Society Merit Diploma | Florida Bright Future’s Scholar (2017), Metro Conference Divisional Player of the Year and Sportsmanship Award 2017 (High School Men’s Volleyball), Men’s Volleyball Team Captain for 4 consecutive years during High School, State Finalist in Men’s Volleyball Program 2017
Timeline
Bartender
Hilton Buena Vista Palace
04.2022 - Current
Server
Epcot’s Tutto Italia
12.2021 - 03.2022
Server
Planet Hollywood Observatory
01.2021 - 12.2021
Autonomous Shuttle Specialist
Beep, Inc.
05.2020 - 03.2021
Barback/Bartender
Morimoto Asia
01.2020 - 06.2021
Server
Olive Garden Italian Restaurant
05.2019 - 01.2020
Guest Services
TopGolf Orlando
09.2017 - 05.2019
High School Diploma -
Freedom High School
Associate of Arts - General Studies
Valencia College