OSCAR OCHOA JR
El Paso
Summary
Hands-on Regional Operations Manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision- making skills and sound judgement to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Regional Operations Manager
Pull A Part
Texas, Arizona, New Mexico, Louisiana
07.2015 - 11.2023
- Enhanced regional location performance by implementing proven management processes to increase revenue
- Collaborated with cross-functional teams to align operations with corporate objectives.
- Led weekly meetings with regional staff to review progress, address challenges and drive timely task completion.
- Set, enforced and optimized internal policies to maintain responsiveness to demands
- Developed processes to save on costs and prevent losses
- Traveled to various locations per week to oversee each store and perform reviews of processes
- Assisted in recruiting, hiring and training for team members
- Trained and guided team members to maintain high productivity and performance metrics
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long- term habits
- Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency
- Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches
- Monitored daily cash discrepancies, inventory shrinkage
- Promoted positive customer experience through day- to-day supervision and management of 6 facilities
- Directed product flow and informed management of delays and challenges, as well as suggested resolutions
- Supervised daily operations of multi-million dollar recycling operations.
District Manager
Dunn Edwards Paint
El Paso, TX
06.2012 - 06.2015
- Build positive and productive relationships with store and customers
- Supervised the day-to-day operations of two locations to enforce high-quality standards of operation
- Modeled best practices for sales and customer service
- Optimized in-store merchandising, brand presentation and inventory availability and focus
- Met deadlines by proactively managing individual and team tasks and streamlining processes
- Located, developed and promoted talented employees to cultivate collaborative and hardworking leadership team
- Attracted new clientele and developed customer relationships by hosting product-focused events
- Directed work of efficient administrative team maintaining accurate sales, inventory and order documentation.
- Located, developed, and promoted talented employees to cultivate collaborative and hardworking leadership team.
Education
Bachelor’s - Business Management
University of Phoenix
12.1996
Skills
- Shrink Control
- Report Writing
- Supervision
Certification
Financial Statement Review - 10+ years
Customer and vendor relations - 10+ years
Management Training - 10+ years
Management Leadership - 10+ years
Sales - 10+ years
Languages
Spanish
Native or Bilingual
Timeline
Regional Operations Manager
Pull A Part
07.2015 - 11.2023
District Manager
Dunn Edwards Paint
06.2012 - 06.2015
Bachelor’s - Business Management
University of Phoenix