Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
Generic

Oscar Orrego

Jackson Heights,New York

Summary

Dynamic Shift Leader at Lutheran Social Services of New York, skilled in team motivation and conflict resolution. Successfully trained new staff, enhancing operational efficiency and compliance. Recognized for exceptional customer service and effective communication, fostering a positive team environment while ensuring adherence to safety protocols and agency policies.

Professional leader in team management and operational coordination. Effective at driving team performance and ensuring adherence to company policies. Known for fostering collaboration and delivering consistent results. Skilled in conflict resolution and time management.

Hardworking Shift Leader gifted at reviewing team tasks to assure quality. Engaging and personable coach and employee trainer successful at maximizing team productivity. Consistently recognized for hard work, attention to detail and goal achievement.

Reliable Shift Leader with 19 months in social services At Lutheran Social Services Excellent motivational leader successfully communicates duties and tasks. Dedicated to providing highest standard of service and creating warm and welcoming environment for customers.

Overview

39
39
years of professional experience
1
1
Certification

Work History

Shift Leader

Lutheran Social Services of New York
11.2023 - 04.2025
  • Assisted in training new team members on operational procedures and safety protocols.
  • Co-facilitate staff meetings and trainings
  • Collaborated with team members to maintain cleanliness and organization of workspaces.
  • Assist in the overall operations of the sanctuary facility.
  • Supervise a team of resident aides/intakes coordinators and ensure compliance with all state and city regulations and agency policies and procedures.
  • Support and assist the resident aide/intake coordinator in aiding with client's basic needs and the overall well being of clients.
  • Attends meetings,trainings and conferences, as required.
  • Responds immediately to all incidents and emergencies. Notifies appropriate parties and take necessary action.
  • communicates any issues to the director of social services.
  • Contributed to a positive team environment through effective communication and collaboration skills.
  • Monitored shift activities to ensure adherence to company standards and policies.
  • Provided exceptional customer service by addressing inquiries and resolving issues promptly.
  • Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.

Uber And Lyft Driver

Uber And Lyft Technologies Of New York
05.2018 - 10.2023
  • Ensured timely delivery of goods across designated routes, maintaining high safety standards.
  • Conducted routine vehicle inspections and performed necessary maintenance to ensure operational efficiency.
  • Communicated effectively with clients to confirm delivery schedules and address any issues promptly.
  • Trained new drivers on company policies, route navigation, and vehicle handling procedures.
  • Followed all relevant traffic laws and safety regulations.
  • Achieved safe driving records by consistently following traffic rules and regulations.
  • Cleaned and maintained vehicle and assessed vehicle for damage after each shift.

Yellow Taxi Driver

New York Taxi Company
03.1996 - 04.2018
  • Navigated city routes efficiently, ensuring timely passenger pickups and drop-offs.
  • Maintained high standards of vehicle cleanliness and safety compliance.
  • Assisted passengers with luggage and special needs, enhancing customer service experience.
  • Managed cash transactions accurately, balancing daily earnings without discrepancies.
  • Drove safely and obeyed traffic laws to avoid accidents and injuries.
  • Navigated difficult driving conditions safely, prioritizing passenger well-being at all times.
  • Maintained a clean, comfortable vehicle to enhance the overall passenger experience.

General Manager

Macdonals Restaurants
01.1986 - 03.1996
  • Directed daily operations to enhance workflow efficiency and employee productivity.
  • Implemented strategic initiatives to optimize resource allocation and reduce operational costs.
  • Coordinated cross-departmental collaborations to align business objectives and improve communication.
  • Analyzed performance metrics to identify areas for process improvement and operational excellence.
  • Oversaw daily operations ensuring compliance with health and safety regulations.
  • Managed inventory control, optimizing stock levels to minimize waste and reduce costs.
  • Implemented cost-saving measures that improved overall profitability of restaurant operations.
  • Analyzed customer feedback to refine service standards and enhance guest satisfaction.
  • Established performance metrics to evaluate team efficiency and improve operational workflows.
  • Fostered a positive work environment that promoted employee engagement and retention strategies.
  • Managed all aspects of daily operations, including managing budgets, inventory control, and vendor relations.
  • Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
  • Carefully interviewed, selected, trained, and supervised staff.
  • Addressed customer concerns promptly and professionally, turning potentially negative experiences into positive outcomes.
  • Correctly calculated inventory and ordered appropriate supplies.
  • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
  • Implemented efficient scheduling practices to ensure optimal staffing levels during peak business hours.
  • Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
  • Enhanced customer satisfaction through consistent delivery of high-quality food and service.
  • Ensured compliance with all health department regulations as well as company policies and procedures.
  • Purchased adequate quantities of food, beverages, equipment, and supplies.
  • Maintained facility and grounds to present positive image.
  • Orchestrated positive customer experiences by overseeing every area of customers services. operations.

Education

TLC Hack License -

Taxi And Limousine Academy
New York, NY

Business Administration And Management

Hamburger University
Chicago, IL
05-1996

Inem Pereira
Colombia
12-1981

Skills

  • Positive attitude
  • Cash handling
  • Team leadership
  • Problem-solving
  • Flexible schedule
  • Team motivation
  • Strong verbal and written communication
  • Training assistance
  • Conflict resolution

Accomplishments

  • Collaborated with team of 6 staff members in the development of different projects for immigrants.
  • Supervised team of 6 staff members.
  • Help Asylum Seekers in our Sanctuary in any

situation needed (There are more of 400 asylum

seekers at Vanguard House Of Queens)



Certification

  • MacDonald Restaurants 1986 thru 1996

Basic Operation Course B.O.C.

Intermediate Operation Course I.O.C

Hamburger University Degree

Languages

Spanish
Native or Bilingual
English
Full Professional

Timeline

Shift Leader

Lutheran Social Services of New York
11.2023 - 04.2025

Uber And Lyft Driver

Uber And Lyft Technologies Of New York
05.2018 - 10.2023

Yellow Taxi Driver

New York Taxi Company
03.1996 - 04.2018

General Manager

Macdonals Restaurants
01.1986 - 03.1996

TLC Hack License -

Taxi And Limousine Academy

Business Administration And Management

Hamburger University

Inem Pereira

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