Oscar Osorio
Ocala,FL
Summary
Accomplished Service Coordinator with a proven track record at Discount Tire, enhancing customer satisfaction and loyalty through effective problem-solving and relationship building. Leveraged excellent communication and logistics coordination skills to streamline service processes, significantly reducing client wait times. Demonstrated leadership by mentoring teams for peak performance, embodying teamwork and collaboration. Results-driven service professional prepared to excel in coordinating and optimizing service operations. Experienced in managing schedules, handling customer inquiries, and ensuring seamless communication between teams. Strong focus on collaboration, adaptability, and achieving goals. Skilled in problem-solving, multitasking, and maintaining high standards in fast-paced environment. Known for reliability and ability to thrive under changing needs.
Overview
12
12
years of professional experience
Work History
Service Coordinator
Discount Tire
Ocala, FL
10.2012 - Current
- Managed a high volume of client requests, ensuring timely and effective service delivery.
- Resolved customer complaints and issues to drive satisfaction and loyalty.
- Established strong relationships with clients through regular follow-ups, keeping them informed about progress updates regarding their services requested or concerns raised.
- Coordinated and monitored service activities to confirm work met all requirements.
- Communicated with clients and service providers to provide updates on work progress.
- Streamlined service coordination processes for improved team productivity and response times.
- Reduced client wait times by implementing an effective system for prioritizing urgent or time-sensitive requests.
Manager
Cardi Corp (Fedex Contractor)
Ocala, FL
09.2017 - 12.2023
- Improved customer satisfaction by resolving issues efficiently and professionally.
- Participated in regular professional development opportunities to enhance skills and stay current on industry trends.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Investigated and resolved customer inquiries and complaints quickly.
- Delivered prompt service to prioritize customer needs.
- Managed and motivated employees to be productive and engaged in work.
- Maintained professional, organized, and safe environment for employees and patrons.
- Maximized performance by monitoring daily activities and mentoring team members.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Accomplished multiple tasks within established timeframes.
- Controlled costs to keep business operating within budget and increase profits.
- Improved safety procedures to create safe working conditions for workers.
(Bc)Business Contact
3E'S Corp (Fedex Contractor)
Ocala, FL
10.2016 - 09.2017
- Improved customer satisfaction by resolving issues efficiently and professionally.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Cross-trained and provided backup support for organizational leadership.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Reduced process inconsistencies and effectively trained team members on best practices and protocols.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Investigated and resolved customer inquiries and complaints quickly.
- Followed up with customers about resolved issues to maintain high standards of customer service.
Education
High School Diploma -
Vanguard High School
Ocala, FL01-1996
Skills
- Team Leadership
- Service monitoring and evaluation
- Resource Utilization
- Customer expectation management
- Problem-Solving
- Multitasking Abilities
- Task Prioritization
- Relationship Building
- Excellent Communication
- Teamwork and Collaboration
- Logistics Coordination
- Team Collaboration
Languages
Spanish
Native or Bilingual
Timeline
Manager
Cardi Corp (Fedex Contractor)
09.2017 - 12.2023
(Bc)Business Contact
3E'S Corp (Fedex Contractor)
10.2016 - 09.2017
Service Coordinator
Discount Tire
10.2012 - Current
High School Diploma -
Vanguard High School