Oscar Ramirez
West Palm Beach,FL
Summary
Seasoned Operations Manager and talented leader with 4 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.
Overview
6
6
years of professional experience
Work History
Operations Manager
Johnny Clean Car Wash
2022.08 - Current
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Drive our sales efforts by leading the team in reaching daily and monthly sales goals, contributing significantly to the financial success of the business.
- Collaborate with internal and external maintenance team members to schedule preventative maintenance and actively participate as needed in equipment maintenance activities, ensuring the longevity and efficiency of our car wash equipment.
- Lead, train, and develop a team of 20+ Team Members, fostering a culture of competence, commitment, and continuous improvement.
- Set a strong example by exemplifying and upholding the Johnny Clean Brand Standards with unwavering consistency, which includes a focus on Safety, Hospitality, Quality, and Spe
Supervisor
Johnny Clean Car Wash
2021.10 - 2022.08
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Monitored workflow to improve employee time management and increase productivity.
Team Member
Johnny Clean Car Wash
2021.03 - 2021.10
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Maintained productive, efficient approach to all tasks.
- Worked different stations to provide optimal coverage and meet production goals.
- Operated register to process payments and collect cash payment for order totals.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Pitched sales for membership programs
- Loaded Cars safely and efficiently onto the track
Team Member
Glasshouse AutoSpa
2021.01 - 2021.10
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Loaded cars safely onto the track
- Pitched membership promotions to customers
- Dealt/Spoke with over 100 customers everyday
Crew Member
CREMA
2018.11 - 2021.02
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
Education
High School Diploma -
Royal Palm Beach High School
Royal Palm Beach, FL05.2020
Skills
- Problem-Solving
- Team Leadership
- Operations Management
- Customer Service
Languages
Spanish
Full Professional
Timeline
Operations Manager
Johnny Clean Car Wash
2022.08 - Current
Supervisor
Johnny Clean Car Wash
2021.10 - 2022.08
Team Member
Johnny Clean Car Wash
2021.03 - 2021.10
Team Member
Glasshouse AutoSpa
2021.01 - 2021.10
Crew Member
CREMA
2018.11 - 2021.02
High School Diploma -
Royal Palm Beach High School
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