Oscar Rivero
Peabody,Ma
Summary
Marketing background meets Service industry personality.
I believe Anyone can be a leader, but not without a keen eye for detail, an efficient work ethic and most importantly drive, those to me are the keys to success in any field.
Overview
11
11
years of professional experience
Work History
Service Professional
Andover Restaurant Group
01.2019 - Current
- Displayed excellent time management skills by consistently completing tasks within deadline constraints while maintaining high-quality standards.
- Managed high-volume workloads while maintaining a strong focus on client satisfaction.
- Supported cross-functional teams in achieving shared objectives related to service excellence and client satisfaction goals.
- Demonstrated commitment to professional development by actively participating in trainings, workshops, or seminars relevant to my field.
Food Runner, Barback, Busser
Alto Forno
06.2017 - Current
- All the duties of any typical food runner
- Expediting food to its correct table and seat number
- Helping the bar with anything it needs such as stocking, emptying buss tubs, washing and polishing dishes, and general assisting
- Greeting tables and clearing and resetting them when guests have finished.
Event Coordinator
Total Entertainment
04.2013 - Current
- Meeting and coordinating with clients
- Setting up and breaking down events from start to finish
- Producing long term/ returning clientele
- Establishing relationships with distributors and vendors
- Making sure the clients are always happy no matter the circumstance.
Market Research Specialist
BAO Inc.
10.2016 - 01.2017
- Contacting and gathering information from high level corporate executives
- Standard and sophisticated data entry
- Setting weekly goals and meeting them by weeks end
- Self-managing of time and resources
- Multitasking multiple projects at once
- Prospecting and elongating client pipelines.
Front Desk Agent
Westin Waltham Boston Hotel
02.2016 - 10.2016
- Being apart of a brand and always maintaining a brand standard
- Assisting guests with any special requests during their visits
- Record guest commentary or complaints, referring customers to managers as necessary
- Performing bookkeeping activities, such as balancing accounts, occasionally conducting nightly audits and issuing room keys.
Education
Marketing/ Business Undergraduate -
Salem State University
Salem, MA06.2024
Criminal Justice Undergraduate -
North Shore Community College
Danvers, MA05.2015
Skills
- Positive attitude
- Dedicated team player
- Proficient in microsoft office
- Event planning Strategic planning
- Front desk training
- Data Entry
- Exceptional problem solver
- Listening skills
- VIP services
- Concierge duties
- Communicates effectively
- Serving and waiting on guests
- Wine knowledge
Awards
- April 2016 Westin Waltham Brand Champion
- Total Entertainments Employee Of The Month 2015
- North Shore Community College Falls Dean's List 2014
Languages
Spanish
Limited Working
Timeline
Service Professional
Andover Restaurant Group
01.2019 - Current
Food Runner, Barback, Busser
Alto Forno
06.2017 - Current
Market Research Specialist
BAO Inc.
10.2016 - 01.2017
Front Desk Agent
Westin Waltham Boston Hotel
02.2016 - 10.2016
Event Coordinator
Total Entertainment
04.2013 - Current
Marketing/ Business Undergraduate -
Salem State University
Criminal Justice Undergraduate -
North Shore Community College