Sierra Mccall
Herrin,IL
Summary
Hello! My name is Sierra but you can call me Si for short. This resume presents me the opportunity to share the many skills I have developed over the past 6 years. I am a seasoned individual, cultivated by a variety of opportunity and networking. My personal mantra is "I live to grow not to merely exist." I am skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. My promise to you is my high-spirited work ethic and heart on fire for knowledge. I love to challenge myself! Its my personal goal to further expand my skillset in a growing environment. I bring a strong mix of positivity and professionalism with a little splash of levity that will be a great fit with Ulta!
Overview
2
2
years of professional experience
Work History
Service Professional
Darden Restaurants, Olive Garden
Cape Girardeau, MO
07.2023 - 08.2024
- Collaborated with other staff members to provide excellent customer service experiences for all patrons.
- Adhered to company policies regarding returns and exchanges while maintaining a positive attitude towards customers.
- Assisted with merchandising activities such as stocking shelves, placing price tags on products, organizing displays, and rotating merchandise.
- Conducted regular inventories of merchandise to ensure accurate records were maintained for stock levels.
- Wrote and submitted reports on industry trends, prompting managers to develop business plans.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Tracked project schedules and encouraged teams to complete tasks on time while staying on budget.
Service Manager
Darden Restaurants, Olive Garden
Marion, IL
09.2023 - 08.2024
- Improved customer satisfaction ratings by listening to complaints and finding appropriate solutions to problems.
- Reviewed inventory levels and ordered supplies to keep products in stock.
- Motivated and supported employees to maintain low turnover.
- Hired and trained service department staff to drive performance.
- Created employee work schedules to keep shifts properly staffed.
- Pitched in to complete various duties during peak periods or employee absences.
- Created annual department budget, aligning with organization's financial and operational objectives.
- Developed strategies for improving customer experience through enhanced product features or improved processes.
- Implemented quality assurance protocols to ensure timely completion of projects according to customer specifications.
- Established key performance indicators (KPIs) to measure success.
- Analyzed data to identify areas of improvement and innovation.
- Upheld team productivity and quality objectives by setting and maintaining clear benchmarks for service.
Server/To-Go/Bartender
Darden Restaurants, Olive Garden
Cape Girardeau, MO
08.2022 - 06.2023
- Provided exceptional service to high volume of daily customers.
- Greeted customers, answered questions and recommended specials to increase profits.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
Education
Some College (No Degree) - Speech-Language Pathology and Audiology
Southeast Missouri State University
Cape Girardeau, MOSkills
- Shift Scheduling
- Policy and Procedure Enforcement
- Conflict Resolution
- Multitasking and Organization
- Operational Efficiency
- Staff Training and Development
- Positive Attitude
- Program follow-up and assessment
- Continuous Improvement
- Team Collaboration and Leadership
Affiliations
I am a deep individual who enjoys the outdoors and all things poetic.
My days off consist of hiking, reading, or painting.
I am known for being over ecstatic about my great thrift finds.
After a hards day work I like to enjoy a glass of moscato and play one of my vinyl records. (My favorite thrifted vinyl is Unforgettable by the Great Nat King Cole)
References
Kristy Murdock - Supervisor 3 years
Phone: 1 (573) 382-5889
Mentored my growth with Darden restaurants
Suzanne Moss(Hightower)- 5 years
Phone: 1 (573) 987-9045
Timeline
Service Manager
Darden Restaurants, Olive Garden
09.2023 - 08.2024
Service Professional
Darden Restaurants, Olive Garden
07.2023 - 08.2024
Server/To-Go/Bartender
Darden Restaurants, Olive Garden
08.2022 - 06.2023
Some College (No Degree) - Speech-Language Pathology and Audiology
Southeast Missouri State University