Summary
Overview
Work History
Education
Skills
Affiliations
Languages
Full-time missionary for The Church of Jesus Christ of Latter-day Saints
Timeline
Generic
Oscar Rodriguez

Oscar Rodriguez

Shoreline,WA

Summary

A professional with over 10 years of experience in customer service, known for my ability to solve problems, communicate effectively, and build strong client relationships. Throughout my career, I have demonstrated a high level of empathy, patience, and professionalism—key skills for a role in the banking sector. My goal is to apply my extensive experience in a financial environment to deliver exceptional service, and contribute to the growth and reputation of the institution.

Overview

5
5
years of professional experience

Work History

Server Assistant Manager

Beth's Cafe
Seattle, Washington
04.2024 - Current
  • Trained new staff on cafe procedures and customer service standards.
  • Coordinated daily operations to ensure efficient service during peak hours.
  • Resolved customer complaints promptly while maintaining professionalism.
  • Provided superior customer service by anticipating guests' needs, and responding promptly to their inquiries.
  • Handled inquiries and issues to enhance guest satisfaction.
  • Monitored food presentation and quality to uphold standards.
  • Collaborated with kitchen staff to streamline order processing and efficiency.

Customer Support Specialist

Oasis Broadband Internet
Colfax, California
04.2023 - 05.2024
  • Resolved customer inquiries through phone and email support channels.
  • Documented issues and solutions in the customer support database.
  • Assisted customers with service installation and troubleshooting processes.
  • Collaborated with technical teams to escalate complex issues effectively.
  • Maintained accurate records of customer interactions and feedback.
  • Provided product information and guidance to enhance user experience.
  • Responded to customer emails and phone calls promptly, courteously, and professionally.

Customer Service Representative

VXI Global
Guatemala, Guatemala
02.2021 - 08.2022
  • Assisted customers with inquiries and provided information about products and services.
  • Resolved customer complaints by actively listening and offering effective solutions.
  • Processed orders and managed customer accounts using company software systems.
  • Maintained accurate records of customer interactions in the database system.
  • Handled high volumes of calls while ensuring a professional demeanor at all times.
  • Provided excellent customer service to resolve customer complaints in a timely manner.

Education

High School Diploma -

INEMJN
10-2020

Skills

  • Proven experience in handling complaints, resolving conflicts, and managing customer relationships
  • Ability to listen actively, empathize, and communicate ideas clearly and concisely, both verbally and in writing
  • Capacity to anticipate needs, identify problems, and offer effective solutions
  • Skill in prioritizing multiple tasks and working efficiently in fast-paced environments
  • I collaborate effectively with colleagues and other departments to achieve common goals

Affiliations

  • "In my free time, I enjoy playing volleyball and soccer, as well as spending quality time with my family."

Languages

English
Professional
Spanish
Native/ Bilingual

Full-time missionary for The Church of Jesus Christ of Latter-day Saints

  • Served as a full-time missionary for The Church of Jesus Christ of Latter-day Saints for 2 years. Developed strong communication and teaching skills while mentoring and helping individuals from diverse backgrounds make positive life changes.
  • As a full-time missionary for The Church of Jesus Christ of Latter-day Saints, I spent 2 years training and motivating people to set and achieve personal goals. This experience honed my ability to teach, lead, and work with a variety of individuals.

Timeline

Server Assistant Manager

Beth's Cafe
04.2024 - Current

Customer Support Specialist

Oasis Broadband Internet
04.2023 - 05.2024

Customer Service Representative

VXI Global
02.2021 - 08.2022

High School Diploma -

INEMJN

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Oscar Rodriguez