Oscar Rodriguez Mercedes
Bronx,NY
Summary
Highly motivated and dedicated individual with excellent communication, leadership, and problem-solving skills. Demonstrated ability to thrive in fast-paced environments, collaborate with cross-functional teams, and deliver exceptional results. Adept at leveraging data and market insights to drive strategic decision-making and achieve measurable outcomes.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Supervisor
IT Trattoria
09.2022 - Current
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Trained new employees and delegated daily tasks and responsibilities.
- Enforced company policies and regulations with employees.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Promoted a positive work environment through open communication and effective conflict resolution strategies.
- Conducted regular inventory checks, maintaining optimal stock levels to meet customer demand without excess waste or surplus.
- Ensured compliance with company policies, safety regulations, and industry best practices.
- Monitored employee performance, providing constructive feedback and coaching as needed to support professional growth and skill development.
- Managed daily cash transactions accurately, reducing discrepancies in financial reports while adhering to strict security protocols.
- Maintained open lines of communication with customers to ensure timely response to inquiries or complaints, fostering loyalty through proactive engagement efforts.
- Improved team efficiency by implementing effective scheduling and task delegation.
- Established performance benchmarks for staff members, setting clear expectations and providing ongoing support to facilitate achievement of goals.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Verified cleanliness and maintenance of physical property through inspections and preventive maintenance programs with department managers.
Line cook
Pink Taco
01.2022 - 08.2022
- Food Preparation: Following recipes and portion control guidelines, preparing and measuring ingredients required for cooking various dishes
- Cooking and Plating: Cooking food items, such as meats, vegetables, and sauces, using various cooking methods, such as grilling, sautéing, baking, frying, etc
- Ensuring that all cooked items are properly seasoned, cooked to the appropriate level, and presented attractively on plates
- Station Organization: Setting up and organizing their designated station with the necessary equipment, tools, and ingredients to ensure a smooth workflow
Manager
Chipotle Mexican Grill
01.2020 - 01.2022
- Customer Service: Ensuring exceptional customer service by training and supervising the front-of-house staff, monitoring interactions with customers, and promptly addressing any customer concerns or complaints
- Staff Management: Hiring, training, and scheduling front-of-house staff, including hosts/hostesses, servers, and bartenders
- Providing ongoing coaching and feedback to maintain high service standards
- Operational Efficiency: Managing the daily operations of the front-of-house, including seating arrangements, table turnover, reservations, and waitlist management
- Implementing strategies to maximize seating capacity and minimize wait times
- Quality Control: Maintaining quality standards by regularly inspecting the dining area, ensuring cleanliness, organization, and proper setup
- Monitoring the presentation and quality of food and beverages served to guests
- Training and Development: Conducting regular training sessions to enhance staff skills, product knowledge, and service techniques
- Ensuring that all staff members are familiar with menu offerings, ingredients, and any special promotions or events
Education
High school -
Pan American International High school
Bronx, NYSkills
- Effective Communication
- Leadership
- Strategic Planning
- Sales and Business Development
- Problem-Solving
- Relationship Management
- Data Analysis
- Project Management
- Team Collaboration
- Adaptability
Certification
- AWS Certified Developer – Associate - Amazon Web Services (AWS).
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Portuguese
Professional Working
Italian
Professional Working
Timeline
Supervisor
IT Trattoria
09.2022 - Current
Line cook
Pink Taco
01.2022 - 08.2022
Manager
Chipotle Mexican Grill
01.2020 - 01.2022
High school -
Pan American International High school
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