OSCAR SANCHEZ

Results-driven marketing leader born to build strategic, successful campaigns to drive profits, increase market share, and cement industry dominance for demanding customers. Focused, performance-minded manager with proven skills in project management, team building, stakeholder relations, and campaign optimization. Ready to offer several years of experience to a new role dedicated to achieving exceptional results on tight timetables.

Spanish: Professional

References available upon request.

• Kids' Meals Inc., Volunteer, Houston, TX, Contribute to meal preparation and delivery efforts supporting preschool-aged children in food-insecure communities. Partner with staff and volunteers to ensure efficient operations, uphold food safety standards, and advance the organization's mission to end childhood hunger in Greater Houston.
• Houston Food Bank, Volunteer, Houston, TX, Assist with sorting, packing, and distributing food donations to help combat food insecurity across Southeast Texas. Support the organization's mission to provide access to nutritious meals for families in need through efficient, high-volume volunteer operations.

LinkedIn: Oscar Sanchez

• Vendor Management: Implemented dashboard, KPIs, and scorecards, resulting in a 65% reduction in PUC complaints, enhanced fraud management and improved service level oversight through optimizing staffing and operational processes.
• System Integration (Pulse Parity Project): Led successful UAT testing and integration of NICE/Salesforce, streamlining data import and training for seamless system development.
• Outbound Telemarketing Management: Managed multiple lines of business (Residential, SMB, Renewals, Solar), achieving an 18% cost reduction, and a 30% increase in year-over-year sales.
• Team Building: Formed and lead a bilingual team, improving customer service for diverse members and expanded flexible contact support, resulting in higher satisfaction scores.