Oscar Silva
Dallas,TX
Summary
Highly driven General Manager successful at implementing strategic approaches to drive profitability and sales. Recognized for performance excellence in operations and customer care. Successful at motivating, training and developing team members to drive profitability in highly competitive environment.
Overview
19
19
years of professional experience
Work History
General Manager
Little Caesars
Dallas, Texas
06.2022 - Current
- Developed and implemented operational strategies to improve efficiency, reduce costs and maximize customer satisfaction.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Trained employees on duties, policies and procedures.
- Recruited, interviewed and hired qualified staff for open positions.
Warehouse Worker
FedEx
Dallas, Texas
08.2022 - 12.2022
- Maintained stock levels in accordance with company policies.
- Received and tracked incoming inventory shipments.
- Organized warehouse space for efficient storage of products.
- Loaded and unloaded trucks with hand-trucks, pallet jacks, and forklifts.
- Operated scanners, computers, and other equipment to track orders.
- Provided assistance in loading and unloading containers from ships and trains.
General Manager
Sonic
Mesquite, Texas
10.2005 - 10.2018
- Developed and implemented operational strategies to improve efficiency, reduce costs and maximize customer satisfaction.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Trained employees on duties, policies and procedures.
- Recruited, interviewed and hired qualified staff for open positions.
- Created schedules and monitored payroll to remain within budget.
- Supervised employees through planning, assignments, and direction.
Education
GED -
Garland High School
Garland, TX06-2012
Skills
- Workflow Planning
- Project Management
- P&L Management
- Branding
- Schedule Management
- Staff Supervision
- Sales
- Efficient multi-tasker
- Customer experiences
- Bilingual
Timeline
Warehouse Worker
FedEx
08.2022 - 12.2022
General Manager
Little Caesars
06.2022 - Current
General Manager
Sonic
10.2005 - 10.2018
GED -
Garland High School