Oscar Trujillo
Texarkana,TX
Summary
Dynamic professional with a strong background in customer service and planning, notably at Asplundh Tree Expert. Skilled in risk mitigation and time management, I excelled in resolving conflicts and scheduling efficiently. Committed to enhancing customer satisfaction and team performance through clear communication and effective employee training.
Overview
30
30
years of professional experience
Work History
Planner
Asplundh Tree Expert
06.2019 - Current
- Identified circuits for tree removals and trimming vegetation from power lines.
- Worked directly with management to establish scheduling for work crews.
- Trimmed and removed trees for line clearance.
Customer Service Representative
Consensus Retail Operations Center
05.2000 - 03.2019
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Grocery Stocker
Kroger
07.1995 - 07.1999
- Enhanced customer satisfaction by providing prompt assistance with locating items and answering inquiries.
- Placed products in correct storage locations to keep stock areas organized and inventory counts accurate.
- Rotated stock correctly to prevent out-of-date products and removed aging items from main shelving to build special promotional displays.
- Improved store organization by efficiently stocking shelves and maintaining clean, clutter-free aisles.
Education
Heating And Air Conditioning
Lindsey Cooper Heating And AC
Irving, TX05-1993
Skills
- Customer focus
- Risk mitigation
- Time management
- Clear communication
- Employee training
Timeline
Planner
Asplundh Tree Expert
06.2019 - Current
Customer Service Representative
Consensus Retail Operations Center
05.2000 - 03.2019
Grocery Stocker
Kroger
07.1995 - 07.1999
Heating And Air Conditioning
Lindsey Cooper Heating And AC
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