Oscar Vasquez
Laredo,TX
Summary
Proven Customer Service Representative with a track record of enhancing customer loyalty at SRS Distribution, adept in complaint handling and problem-solving. Excelled in high-stress situations, leveraging critical thinking and Microsoft Excel skills to streamline customer service processes. Achieved significant improvements in customer satisfaction and efficiency.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
SRS Distribution
06.2022 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
Sales Associate
Walmart
02.2022 - 05.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Retail Sales Associate Worker
Nike
08.2020 - 04.2021
- Maintained a visually appealing and organized sales floor, contributing to a positive shopping environment for customers.
- Handled cash transactions accurately, ensuring proper handling of currency and credit card payments at the point of sale.
- Streamlined inventory management processes by accurately tracking stock levels and promptly restocking merchandise as needed.
- Greeted customers upon entry, establishing rapport from the onset of their shopping experience while making them feel welcome in the store environment.
Education
Bachelors of Criminal Justice - Criminal Justice
Texas A&M International University
Laredo, TX05.2024
Associate of Arts -
Laredo Community College
Laredo, TX12.2021
High School Diploma -
Martin High School
Laredo, TX05.2019
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Data Entry
- Customer Relations
- Computer Proficiency
- Money handling abilities
- Complaint Handling
- Microsoft Excel
- Microsoft Outlook
- Product Knowledge
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Customer Service Representative
SRS Distribution
06.2022 - Current
Sales Associate
Walmart
02.2022 - 05.2023
Retail Sales Associate Worker
Nike
08.2020 - 04.2021
Bachelors of Criminal Justice - Criminal Justice
Texas A&M International University
Associate of Arts -
Laredo Community College
High School Diploma -
Martin High School
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