Oscar Vazquez
Selma,CA
Summary
Proven Sales Manager at Fahrney Automotive Group, adept in CRM software and exceptional customer service, boosted customer satisfaction significantly. Leveraged relationship-building and strategic upselling to consistently surpass sales quotas, mentoring teams towards peak performance. Fluent in Spanish, excels in client account management and efficient problem-solving, driving revenue and client retention.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Territory Sales Representative
TireHub
Fresno, CA
08.2009 - 09.2024
- Increased territory sales by building strong relationships with key clients and identifying new business opportunities.
- Visited customer locations to evaluate requirements, demonstrate product offerings, and propose strategic solutions for diverse needs.
- Established new accounts through cold calling and personal visits to potential customers.
- Participated in weekly sales meetings to discuss performance metrics, strategize on improvements, and share best practices among colleagues.
- Contacted new and existing customers to discuss ways to meet needs through specific products and services.
- Prospected and conducted face-to-face sales calls with business executives and directors throughout assigned territory.
- Developed and implemented successful sales strategies to increase revenue in assigned territories.
- Developed in-depth knowledge of product features, benefits, and pricing strategies to effectively communicate value propositions to clients.
- Conducted regular follow-ups with existing customers to maintain satisfaction levels and identify upsell opportunities.
- Negotiated terms and contracts with clients to maintain profitable sales.
Sales Manager
Fahrney Automotive Group
Selma, CA
08.2001 - 08.2006
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Maximized dealership revenue with strategic upselling of premium packages, extended warranties, and financing options.
- Achieved top-ranking performance metrics among peers consistently with dedication towards exceeding individual quotas regularly.
- Enhanced teamwork within the sales department by collaborating closely and sharing best practices for client acquisition and retention.
- Participated in ongoing training sessions to stay current on industry trends, competitive offerings, and market conditions affecting sales strategies.
- Delivered consistent sales growth by effectively managing leads, following up on inquiries, and closing deals.
- Acted as a liaison between customers and the service department, ensuring smooth transitions during post-purchase vehicle maintenance appointments.
- Conducted thorough needs assessments for each client to identify ideal vehicle matches based on preferences and budget constraints.
- Maintained detailed records of all customer interactions using CRM software; enabling effective follow-ups leading to increased conversions.
- Streamlined sales processes to improve efficiency, ensuring timely completion of paperwork and vehicle delivery.
- Increased dealership reputation through building strong relationships with clients and offering tailored automotive solutions.
- Contributed to team success by mentoring new hires in company processes, product offerings, negotiation techniques, as well as customer relationship management skills.
- Answered telephone and email inquiries from potential customers.
- Negotiated purchase prices and explained sales, warranty, and optional products.
- Closed sales by overcoming objections, asking for sales, negotiating price, and completing purchase contracts,
- Demonstrated automobiles by explaining characteristics, capabilities, and features, taking test drives and explaining warranties and services.
- Prepared purchased vehicles and completed final delivery checks.
Education
Course Of Study Completion - Automotive Finance & Insurance Management
College of Automotive Management
Santa Ana, CA05.2007
Course Completion - Language Interpretation And Translation
Fresno Adult School
Fresno, CA09.2000
Skills
- Customer Service
- Teamwork and Collaboration
- Time Management
- Problem-solving skills
- Listening Skills
- Multi-tasking strength
- Problem-Solving
- Excellent people skills
- Reliable and punctual
- Goal-Oriented
- Exceptional customer service
- Relationship Building
- Verbal/written communication
- POS System Operation
- Professional Demeanor
- CRM software proficiency
- Client Account Management
- Fluent Spanish
- Language Fluency
- Verbal Communication
- Memory retention
Certification
Court Interpreter - Spanish
Timeline
Territory Sales Representative
TireHub
08.2009 - 09.2024
Sales Manager
Fahrney Automotive Group
08.2001 - 08.2006
Course Of Study Completion - Automotive Finance & Insurance Management
College of Automotive Management
Course Completion - Language Interpretation And Translation
Fresno Adult School