Oscar Villanueva
Katy,TX
Summary
Seasoned Area Lead with background in overseeing operations, managing teams, and driving performance improvements. Strengths include strategic planning, team leadership, and problem-solving skills coupled with proficiency in utilizing data for decision-making. Previous roles have demonstrated success in enhancing operational efficiency, improving team productivity, and elevating customer satisfaction levels. Accomplished professional fosters performance-based culture centered on building and deepening customer relationships. Engages customers with strategic approaches and builds trust and loyalty to drive sales and territory growth. Knowledgeable about financial, operational and sales leadership.
Overview
15
15
years of professional experience
Work History
Area Lead Trainee
7-eleven
Houston, TX
07.2023 - Current
- Supervised and directed a team of employees to ensure quality customer service, accurate ordering, and timely delivery of products.
- Evaluated employee performance and provided feedback in order to improve productivity.
- Assisted with the development of departmental goals and objectives.
- Investigated customer complaints and resolved issues in a timely manner.
- Facilitated daily meetings with staff members to discuss tasks and progress updates.
- Administered disciplinary action when necessary according to company policy guidelines.
- Analyzed sales data from past periods in order to plan for future growth opportunities.
- Coordinated special events such as promotions or product launches at the store level.
- Generated reports detailing current sales trends compared to previous quarters and years.
- Developed strategies for improving customer satisfaction scores through surveys and feedback analysis.
- Mentored team members by demonstrating best practices for sales and customer service.
- Worked with direct reports to develop and implement action plans, improving operating results.
- Analyzed key performance indicators to identify effective strategies.
Account Manager
Cole Distributing
Palestine, TX
11.2021 - 07.2023
- Developed and maintained relationships with key accounts to ensure customer satisfaction.
- Negotiated contracts with clients to maximize profitability.
- Conducted market research to identify potential customers.
- Analyzed client data and identified opportunities for growth.
- Resolved customer complaints in a timely manner.
- Developed strategies to increase revenue from existing accounts.
- Monitored industry trends and made recommendations for changes in strategy accordingly.
- Assisted in developing pricing models based on competitor analysis.
- Prepared monthly financial statements for each account.
- Participated in brainstorming sessions to develop new ideas for business development initiatives.
- Acted as main point of contact in matters relating to client concerns and needs.
- Renewed existing accounts by building relationships with clients.
- Collaborated with sales team to determine best ways to drive market share.
- Maintained an in-depth knowledge of industry trends, competitors, and market conditions to provide strategic advice to clients.
- Resolved client issues and complaints in a timely and effective manner, ensuring client satisfaction.
- Negotiated contracts and closed deals, focusing on long-term benefits for both the company and the client.
- Participated in trade shows, conferences, and networking events to represent the company and attract new business.
Territory Manager
Circle K
Houston, TX
03.2019 - 11.2021
- Developed and implemented strategies to increase sales in assigned territory.
- Analyzed sales data to identify trends and opportunities for growth.
- Negotiated contracts with new clients while maintaining existing business relationships.
- Monitored competitor activities in the region to ensure competitive advantage.
- Planned travel schedule for visiting stores within assigned territory on a regular basis.
- Devised territory sales plans to exceed revenue and market penetration goals.
- Participated in trade shows and industry events to represent the company and gather market insights.
- Negotiated contracts and agreements with key clients to secure long-term business relationships.
- Identified and resolved issues affecting sales performance in the territory.
General Manager, Retail Trainer, Territory Manager
Sunoco LP
Houston, TX
03.2010 - 03.2019
- Conducted market research to determine customer needs and preferences within the region.
- Coordinated trade shows and other promotional events to raise brand awareness in the territory.
- Negotiated contracts with new clients while maintaining existing business relationships.
- Monitored competitor activities in the region to ensure competitive advantage.
- Planned travel schedule for visiting stores within assigned territory on a regular basis.
- Maintained accurate records of all sales activities including orders placed, invoices issued, payments received.
- Worked closely with existing accounts to grow market share.
- Maintained direct personal contact with all assigned accounts and fostered relations with new ones.
- Analyzed territory to identify and negotiate contracts with new retail customer opportunities.
- Devised territory sales plans to exceed revenue and market penetration goals.
- Generated sales proposals, plan-o-grams and analytical analysis of business.
- Initiated sales process by preparing contracts and drafting proposals.
- Provided exceptional after-sales support to ensure high levels of customer satisfaction.
- Coordinated with logistics to ensure timely delivery of products to clients.
- Participated in trade shows and industry events to represent the company and gather market insights.
- Managed and expanded client base through effective relationship-building strategies.
Education
High School Diploma -
Ray High School
Corpus Christi, TX06-1989
Skills
- Multi-unit management
- Operations management
- Operations oversight
- Decision-making
- Leadership development
- Sales forecasts
- Team building
- Customer relations
- Training and coaching
- Client relationship building
- Attention to detail
- Compliance monitoring
- Territory management
- Guidelines development
- Team development
Languages
English
Native/ Bilingual
Spanish
Professional
Timeline
Area Lead Trainee
7-eleven
07.2023 - Current
Account Manager
Cole Distributing
11.2021 - 07.2023
Territory Manager
Circle K
03.2019 - 11.2021
General Manager, Retail Trainer, Territory Manager
Sunoco LP
03.2010 - 03.2019
High School Diploma -
Ray High School
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