Oscar Warner
Muncie,IN
Summary
Results-driven Operations Manager with over 22 years of experience in enhancing operational workflows and maximizing customer satisfaction. Skilled in regulatory compliance, employee relations, and conflict mediation, driving significant improvements in team performance and client relationships.
Overview
1
1
Certification
26
26
years of professional experience
Work History
Operations Manager
Self Employed
Muncie, IN
08.2003 - 10.2025
- Streamlined operational workflows to enhance productivity and efficiency across various projects.
- Managed project timelines, ensuring delivery met client expectations and industry standards.
- Coordinated resource allocation to optimize workforce utilization and reduce operational costs.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Reduced operational risks while organizing data to forecast performance trends.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Interacted well with customers to build connections and nurture relationships.
- Assisted in recruiting, hiring and training of team members.
- Directed initiatives to improve work environment, company culture or overall business strategy.
- Developed and implemented strategies to maximize customer satisfaction.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Facilitated smooth collaboration between departments through clear communication channels.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
Funeral Sales and Service
Thornburg Lightner Funeral Home
Parker City, IN
01.2000 - 08.2003
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Developed and maintained courteous and effective working relationships.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Education
GED -
Jay County
Portland, INSkills
- Operations management
- Customer service
- Employee relations and conflict resolution
- Operations oversight
- Customer relationship management
- Maintaining compliance
- Client relationships
- Regulatory compliance
- Conflict mediation
- Customer retention
- Cultural awareness
- Sales background
Accomplishments
Successfully raised Millions of dollars for different philanthropic organizations and charities.
Certification
- Life&Health License - Agent 1 year
- 84 Hour EMT Course, Jay Co EMS - 1976
- Volunteer Fireman - 1973-1977
- Reserve Police Officer Dunkirk,PD - 2001-2003
Timeline
Operations Manager
Self Employed
08.2003 - 10.2025
Funeral Sales and Service
Thornburg Lightner Funeral Home
01.2000 - 08.2003
GED -
Jay County